About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
About The Role
As a Credit Controller, you will play a key role in supporting the effective management of customer accounts by maximising cash collection and ensuring payments are received in line with agreed terms. You will build strong relationships with customers and internal stakeholders, using clear and confident communication to resolve queries, overcome payment barriers and contribute to the overall financial health of the business.
Key Responsibilities
- Communicating directly with existing customers via phone and email to maximise cash collections and meet monthly targets as a team.
- Building and maintaining strong relationships with external and internal customers.
- Confidently communicating with customers and stakeholders via phone, Teams, and email.
- Maintaining accurate and up-to-date collection notes, payment promises and contact information within relevant systems and reports.
- Distributing weekly Aged Debt & Shortfall updates and supporting the resolution of any payment barriers.
- Timely escalations and an organised approach to resolving queries and disputes.
- Monitoring and resolving unallocated cash.
About You
This role would be best suited to a proactive individual who feels confident communicating with others on the phone, in person and via email. The ideal candidate will have a solutions-focused attitude, a positive outlook and a real keenness to learn new skills and develop relationships in a fast-paced environment.
Qualifications
- Prior credit control experience would be beneficial; alternatively, a strong background in customer services, sales, finance or administration may be considered.
- Microsoft Dynamics 365 experience is desirable but not essential.
- Proven organisational skills and attention to detail.
- Excellent communication skills.
- Basic Excel skills.
Benefits
- OCS is ranked 36th on Glassdoor’s Best Companies to Work For in 2025, reflecting our dedication to building a supportive workplace where colleagues feel valued and motivated.
- Our Catering team offers breakfast and lunch services at our Ipswich head office, along with free coffee, hot chocolates and a replenishable fruit basket.
- We invest in our colleagues’ futures; the OCS Academy provides a range of courses and resources that will allow you to grow your personal skills and advance your career.
- With our Hapi app, you can access exclusive discounts, rewards and wellbeing resources.
Equal Opportunities
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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