Service Engineer

Futures are looking to appoint a Service Engineer to join our clients growing team, supporting high precision 3-5 axis CNC machine tools across the UK and internationally.

This is an exciting opportunity for an experienced engineer with a strong background in CNC machinery, precision engineering, and customer support to work with advanced machining technologies in a fast-paced and customer-focused environment.

The successful candidate will be responsible for the installation, commissioning, servicing, maintenance, fault diagnosis, and repair of high-specification CNC machine tools at customer sites worldwide.

Key Responsibilities

• Install and commission high precision 3-5 axis CNC machine tools at customer facilities.
• Carry out preventative maintenance, breakdown response, and repair activities.
• Diagnose electrical, mechanical, pneumatic, hydraulic, and CNC control faults efficiently.
• Provide technical support and troubleshooting both on-site and remotely.
• Calibrate and align machines to ensure optimal precision and performance.
• Support machine upgrades, retrofits, and software updates where required.
• Deliver customer training on machine operation and maintenance best practices.
• Complete detailed service reports and maintain accurate documentation.
• Work closely with internal engineering and technical support teams to resolve complex issues.
• Maintain high standards of customer service and professionalism at all times.
• Ensure compliance with all health & safety procedures and company policies.
• Travel extensively throughout the UK and internationally as required.

Skills & Experience

• Proven experience servicing CNC machine tools, ideally 3-5 axis machining centres.
• Strong understanding of CNC controls such as Siemens, Heidenhain, Fanuc, or Mazatrol.
• Excellent fault-finding skills across electrical and mechanical systems.
• Ability to read and interpret engineering drawings, schematics, and technical documentation.
• Strong customer-facing and communication skills.
• Self-motivated with the ability to work independently.
• Full UK driving licence.
• Willingness and ability to travel extensively within the UK and globally.
• HNC/HND or equivalent qualification in Mechanical, Electrical, or Mechatronic Engineering.

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