Reporting to: Kitting & Customer Service Supervisor
Contract: Permanent
Hours: 37.5 hours per week
Job Overview
An opportunity has become available for a Technical Sales Support role within the Kitting/Customer Service team.
The successful candidate will provide technical support for Snap-on Level 5 Tool Control systems and other complex Snap-on products, supporting both internal and external customers. This will include troubleshooting, managing support cases, maintaining accurate documentation, and working with other departments to help resolve customer queries and support Level 5 projects.
Main Responsibilities
- Acting as first-level support for Snap-on Level 5 Tool Control systems
- Creating and managing support cases for internal and external customers
- Troubleshooting technical issues and working with internal and external contacts to resolve problems
- Documenting calls and maintaining accurate information databases
- Recording Level 5 projects and deliveries, liaising with the Level 5 Program Manager where required
- Supporting quote and order processing for House, Export and MoD accounts where needed
- Assisting the Kitting Centre during busy periods, including ATC build support, QC checks and preparation of Level 5 equipment
- Keeping up to date with changing industry standards and technology
- Supporting special projects and other duties to assist the department
Skills and Experience Required
- An associate degree in a related field, or equivalent work experience
- 1–2 years’ technical support experience; call centre experience would be beneficial
- Basic mechanical ability and equipment repair skills
- Strong problem‑solving skills and the ability to work independently
- Good knowledge of Windows operating systems, Office 365 and service ticket systems
- The ability to add PCs to a network and troubleshoot basic PC issues
- Excellent written and verbal communication skills
- Strong organisational skills
- The ability to work cross‑functionally with other teams
Core Competencies
The successful candidate will be expected to demonstrate Snap‑on’s core competencies, including customer focus, attention to quality, adaptability, teamwork, communication, continuous improvement and working safely.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Snap-on Incorporated.”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__434442969__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=288” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Kettering” } } }Reporting to: Kitting & Customer Service Supervisor
Contract: Permanent
Hours: 37.5 hours per week
Job Overview
An opportunity has become available for a Technical Sales Support role within the Kitting/Customer Service team.
The successful candidate will provide technical support for Snap-on Level 5 Tool Control systems and other complex Snap-on products, supporting both internal and external customers. This will include troubleshooting, managing support cases, maintaining accurate documentation, and working with other departments to help resolve customer queries and support Level 5 projects.
Main Responsibilities
- Acting as first-level support for Snap-on Level 5 Tool Control systems
- Creating and managing support cases for internal and external customers
- Troubleshooting technical issues and working with internal and external contacts to resolve problems
- Documenting calls and maintaining accurate information databases
- Recording Level 5 projects and deliveries, liaising with the Level 5 Program Manager where required
- Supporting quote and order processing for House, Export and MoD accounts where needed
- Assisting the Kitting Centre during busy periods, including ATC build support, QC checks and preparation of Level 5 equipment
- Keeping up to date with changing industry standards and technology
- Supporting special projects and other duties to assist the department
Skills and Experience Required
- An associate degree in a related field, or equivalent work experience
- 1–2 years’ technical support experience; call centre experience would be beneficial
- Basic mechanical ability and equipment repair skills
- Strong problem‑solving skills and the ability to work independently
- Good knowledge of Windows operating systems, Office 365 and service ticket systems
- The ability to add PCs to a network and troubleshoot basic PC issues
- Excellent written and verbal communication skills
- Strong organisational skills
- The ability to work cross‑functionally with other teams
Core Competencies
The successful candidate will be expected to demonstrate Snap‑on’s core competencies, including customer focus, attention to quality, adaptability, teamwork, communication, continuous improvement and working safely.
#J-18808-Ljbffr…