HR Transformation Consultant/ Senior Consultant (ServiceNow HRSD)

Senior Consultant – ServiceNow HRSD

As a Senior Consultant – ServiceNow HRSD, you will help organisations transform HR service delivery through innovative digital solutions, supporting the design, configuration, and implementation of modern HR and GBS solutions. You will collaborate closely with clients to understand business needs, optimise HR processes, and deliver tailored ServiceNow capabilities that improve operational efficiency and employee engagement.

Key Responsibilities

• Facilitate process workshops to map out current-state and future-state journeys (e.g., onboarding, offboarding, case management).
• Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD.
• Design and deliver ServiceNow solutions that enable improved HR service delivery, employee communications, and organisational effectiveness.
• Lead workstreams such as process design, configuration, testing, and deployment.
• Translate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goals.
• Work with cross‑functional teams to ensure successful implementation and adoption of ServiceNow solutions.
• Support change management, communication planning, and stakeholder engagement to drive transformation outcomes.
• Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth.
• Mentor junior consultants and support their development.

Your Profile

• Experience in HR process design, workshops, and stakeholder engagement.
• Strong understanding of or experience in HR or GBS operational environments.
• Experience of how ServiceNow HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management).
• Familiarity with ServiceNow maturity assessments and discovery.
• Strong awareness of ServiceNow HRSD AI and automation capabilities and integrations to people technology and collaboration tools.
• Ability to map out HR processes and design technology‑enabled solutions.
• Familiarity with collaboration tools and techniques for process improvement.
• Consulting experience in HR transformation programmes, preferably within a major consultancy or similar environment.
• Strong communication and organisational design skills.
• Exposure to agile delivery methods and integration tools (desirable).
• Experience using data and analytics to drive continuous improvement.
• ServiceNow Implementation Specialist CIS – HRSD Certified (preferable).
• Security Clearance (preferable).
• Proven ability to be successful in a matrixed organisation and to enlist support and commitment from peers in selling and delivering consulting solutions.

Benefits

We offer a remuneration package with flexible benefits options, variable elements tied to performance, and opportunities for development through training and certifications.

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