Family Liaison Officer

About the role

London South East Academies Trust is a Multi‑Academy Trust, sponsored by London SouthEast Colleges. The Trust aims to provide outstanding education and training for young people across the region, bringing together specialist provision to provide a real alternative to mainstream education.

MAIN PURPOSE OF THE JOB

• The post holder will be accountable to the DSL.
• To achieve the highest possible levels of attendance and well‑being for all pupils at Heron Academy.
• To support the Senior Leadership Team in creating lasting improvement in the quality of provision through attendance with professionalism and high expectations.
• To develop systems to ensure all key performance indicators are measured appropriately on a regular basis.

KEY RESPONSIBILITIES OF THE JOB HOLDER

• To work in collaboration with SLT on pupil welfare and attendance.
• To manage and take a lead on all multi‑agency working concerning pupil welfare within academy, liaising directly with SLT when required.
• To work with the Attendance Officer to monitor the attendance of all pupils at Heron Academy daily and liaise directly with SLT/external agencies when required using relevant data to report to key personnel.
• To support the Attendance Officer in carrying out daily attendance calls, prioritising CLA, CP and CIN pupils.
• Work with the most troubled families, providing necessary support and guidance and provide pathways to specific multi‑agency teams.
• To work with the Designated Safeguarding Lead in monitoring all safeguarding concerns at Heron on a daily basis, liaising directly with SLT/external agencies when required. To include attendance at the safeguarding forum each week and providing minutes as required.
• To be an initial point of contact for safeguarding issues for pupils, parents/ carers, staff and other key stakeholders.
• To liaise with parents/ carers as point of contact for support/ welfare issues and attendance issues, including CAF and Social Care issues within academy.
• Advise the SLT/external agencies on any action that may be required regarding any pupil within Heron Academy.
• To be available for pupils/ parents/ carers at Heron before and after school each day.
• Support induction of new pupils and their parents/ carers, including both academic and SEMH assessments, in conjunction with the therapy team.
• To attend necessary training to support CPD for their role within the academy.
• Attending all meetings both at Heron Academy and externally.

Contacts & Relationships

• To work in partnership with a range of agencies and providers as appropriate to deliver an outstanding provision in regards to safeguarding pupil welfare and attendance.
• To work with the SLT on the Heron development plan and any other academy wide plans as directed.
• To attend team meetings and participate in activities that support the senior leadership team in the maintenance of discipline and ethos.
• To assist and support other members of staff to ensure the smooth running of Heron, including involvement in offsite activities.

General

• To carry out the duties and responsibilities of the post in accordance with Heron Academy policies and relevant to health and safety guidance and legislation.
• To use IT systems as required to carry out duties of the post in the most effective manner.
• To participate in performance management and undertake training and professional development as appropriate.
• To undertake other duties appropriate to the post that may reasonably be required by SLT.
• To ensure that all services within the areas of responsibility are provided in accordance with Heron’s commitment to high quality provision.
• At all times carry out the responsibilities of the post with regard to Heron’s Equal opportunity policies.
• Attend school‑based meetings and complete relevant administrative tasks.
• Undertake any other duties commensurate with the level of the post, as required to ensure the efficient and effective running of Heron Academy.
• Be physically fit and prepared to undertake positive handling training with all staff as required by the SLT.
• Be prepared to use, and support other staff, using positive handling techniques as a last resort in conflict management.

Health and Safety

• To take reasonable care for his/her own health and safety and any other person(s) who may be affected by his/her acts or omissions at work, in accordance with Health & Safety legislation.
• To promote the protection and safeguarding of learners through the active implementation of relevant school policies and procedures with particular reference to child protection policy, positive handling policy, behaviour policy and the staff code of conduct, and to raise any concerns relating to such procedures which may be noted during the course of duty.
• To have a valid Enhanced DBS disclosure that will be rechecked every 3 years.

Equal Opportunities

London South East Academies Trust is fully committed to being an Equal Opportunities Employer and to creating a diverse, inclusive and respectful working environment, free from discrimination and harassment. We welcome and encourage applications from all, regardless of race, nationality, ethnic origin, religion or belief, sex, gender identity, sexual orientation, disability, age, parental status or marital or partnership status.

As a Disability Confident Committed employer, we will offer an interview to applicants who declare a disability and meet the essential criteria for the role.

If you have accessibility needs or require any reasonable adjustments to support you through the application or interview process, please let us know.

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