Tenant Liaison Officer

About the Role

We have a position available with a Social Housing Contractor who focuses on quality of service and customer care and has great staff retention rates. The contractor is recruiting for a Tenant Liaison Officer to join the team on a permanent basis in the North West, working on planned maintenance for tenanted properties.

Responsibilities

• Develop positive relationships with residents to provide information and support during refurbishment, maintenance and major works programmes.
• Book appointments and manage your own diary.
• Pre‑entry visits and company inductions.
• Collect tenancy agreement/approval forms.
• Visit tenants in their homes to advise them on when and what work is being carried out.
• Act as the main point of contact and deal with any problems or queries a tenant may have.
• Contact neighbourhood housing associations and establish working relations with them.
• Visit empty houses that are being refurbished with potential tenants and advise them on completion dates.
• Attend and chair tenant forum meetings to advise tenants of works being carried out.
• Monitor customer complaints and resolve any potential issues.
• Monitor customer satisfaction.

Qualifications

• Strong and stable career within face‑to‑face customer service, ideally within Housing or Construction sectors.
• Full driving licence and own transport.
• Ideally hold a current CSCS Card.

Compensation

£28k per annum plus a £3k car allowance and mileage.

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