Account Manager (Key Business Accounts)

What You’ll Do

As an SME Key Account Manager, you’ll own and grow a portfolio of business customers, building strong relationships while driving revenue, retention, and profitability. The role is primarily phone-based, supported by occasional face‑to‑face meetings, and is ideal for someone who thrives in a target‑driven environment.

Key Responsibilities

• Manage and grow a portfolio of SME accounts, meeting and exceeding volume and revenue targets
• Build strong client relationships through regular calls and structured account reviews
• Identify opportunities to increase share of wallet, cross‑sell services, and drive sustainable account growth
• Monitor pricing, performance, and profitability, taking proactive action where required
• Produce clear, actionable reports on portfolio performance and growth opportunities
• Collaborate with internal teams including Operations, Finance, and Marketing to deliver the best customer experience
• Handle customer queries and resolve issues quickly, professionally, and effectively
• Maintain accurate and up‑to‑date CRM records to support forecasting and reporting

What We Can Offer You

We’re proud to offer a workplace where everyone can thrive, including:

• At least 33 days annual leave (including Bank Holidays)
• Clear career progression opportunities
• Flexible and inclusive benefits including shopping vouchers, insurance, and healthcare
• A supportive, ambitious culture where colleagues are encouraged, supported, and valued

What We’re Looking For

• Proven experience in account management or a similar customer‑focused, commercial role
• Strong communication and relationship‑building skills
• A proactive, target‑driven mindset with the ability to spot and act on opportunities
• Confidence working with data, performance metrics, and reports
• Ability to work independently in a fast‑paced environment
• Experience using CRM systems and Microsoft Office, particularly Excel

Nice to Have

• Experience within e‑commerce, logistics, or B2C environments
• Knowledge of pricing, profitability, or P&L management
• Experience handling challenging customers or complaints

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