Location: 2 Days a week in the Glasgow Office + Location Independent Worker
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday + On-Call – 1 in 4 Rota
What you'll do
As an Operations Manager, you will provide leadership and line management of an operational engineering team, ensuring the effective delivery of services in line with customer SLAs, contractual obligations, and business priorities. You will foster a high-performing, accountable, and inclusive team culture, driving engagement, continuous improvement, and a strong focus on safety, quality, and customer outcomes.
You will empower team members to take ownership of their performance, development, and delivery. Through clear leadership and coaching, you will build a resilient and adaptable team capable of delivering in complex and fast‑paced environments.
You will also work collaboratively across Programme, Service, and wider business functions, influence decision‑making, support transformation initiatives, and ensure a joined‑up approach to demand management, resourcing, and operational delivery. You will champion a culture of trust, collaboration, and continuous learning, ensuring the function evolves to meet current and future customer and business needs.
Who you are
- Comprehensive knowledge within their primary technology field.
- Ability to motivate people within demanding and challenging environments.
- Ability to sustain performance under pressure and prioritise key deliverables.
- Ability to adapt to different business drivers and lead a team through complex change, including working as part of, and to manage, cross‑functional 'virtual' teams.
- Excellent communication skills (written and verbal). Diplomatically assertive.
What we offer
We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top‑notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator's standards.
Accessibility
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks when doing online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website: https://careers.vodafone.com/uk/reasonable-adjustments/ for guidance.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Vodafone”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__434446760__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=12335” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Glasgow” } } }Location: 2 Days a week in the Glasgow Office + Location Independent Worker
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday + On-Call – 1 in 4 Rota
What you’ll do
As an Operations Manager, you will provide leadership and line management of an operational engineering team, ensuring the effective delivery of services in line with customer SLAs, contractual obligations, and business priorities. You will foster a high-performing, accountable, and inclusive team culture, driving engagement, continuous improvement, and a strong focus on safety, quality, and customer outcomes.
You will empower team members to take ownership of their performance, development, and delivery. Through clear leadership and coaching, you will build a resilient and adaptable team capable of delivering in complex and fast‑paced environments.
You will also work collaboratively across Programme, Service, and wider business functions, influence decision‑making, support transformation initiatives, and ensure a joined‑up approach to demand management, resourcing, and operational delivery. You will champion a culture of trust, collaboration, and continuous learning, ensuring the function evolves to meet current and future customer and business needs.
Who you are
- Comprehensive knowledge within their primary technology field.
- Ability to motivate people within demanding and challenging environments.
- Ability to sustain performance under pressure and prioritise key deliverables.
- Ability to adapt to different business drivers and lead a team through complex change, including working as part of, and to manage, cross‑functional ‘virtual’ teams.
- Excellent communication skills (written and verbal). Diplomatically assertive.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top‑notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards.
Accessibility
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks when doing online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website: https://careers.vodafone.com/uk/reasonable-adjustments/ for guidance.
#J-18808-Ljbffr…