About The Role
Starting Salary from £32,260 – £35,669 DOE + up to £5,000 bonus pa.
At Wren, our Customer Operations Manager is the driving force behind high-performing Customer Care teams and exceptional service delivery. They manage our leaders to be the best version of themselves.
With a clear focus on coaching, accountability, and continuous improvement, they ensure our teams consistently deliver an award-winning customer experience.
We’re looking for an inspiring and commercially minded leader to support and develop our Team Managers and their teams.
If you thrive on building others up, driving performance, and embedding a culture of excellence, we want to hear from you!
What You’ll Be Doing
- Manage departmental SLAs to drive high levels of customer satisfaction.
- Coach and develop your team, creating training and development plans that build knowledge, confidence, and accountability.
- Champion service excellence by removing barriers, improving processes, and building strong cross‑functional relationships.
- Monitor and improve performance, using data and insights to drive continuous improvements across quality, productivity, and customer outcomes.
- Support and challenge your leaders to hit targets, lead with confidence, and get the best from their teams.
- Run regular performance reviews, set clear goals, and provide structured feedback and tailored training plans.
- Maintain standards by ensuring adherence to all internal processes, policies, and legal requirements including DPA and Health & Safety.
- Collaborate with peers and senior leaders to identify and implement improvements across the department.
What Wren Offers
- Life insurance after 2 years’ service.
- Access to Benenden health and discount platform after 1 year of continuous service.
- Personalised progression plan with clear career opportunities.
- Individual training budget for personal development.
- EE discount.
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service.
- Eye Care Vouchers.
- Refer a Friend Scheme.
- Free onsite gym.
About You
- Experience managing managers in a high‑volume, fast‑paced customer service or operational setting.
- A people‑first leader who can develop talent and hold others accountable.
- Strong analytical and organisational skills – you understand what drives performance and how to improve it.
- Confident working with CRM systems (Salesforce experience is a bonus) and able to interpret data to inform decisions.
- Excellent computer literacy – comfortable navigating multiple systems, reporting tools, and communication platforms.
- Calm, clear communicator who builds trust and delivers with impact.
- Committed to continuous improvement and delivering service excellence through others.
About The Company
At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still!
As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry‑leading workplace for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Wren Kitchens”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__434447534__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=3042” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Barton upon Humber” } } }About The Role
Starting Salary from £32,260 – £35,669 DOE + up to £5,000 bonus pa.
At Wren, our Customer Operations Manager is the driving force behind high-performing Customer Care teams and exceptional service delivery. They manage our leaders to be the best version of themselves.
With a clear focus on coaching, accountability, and continuous improvement, they ensure our teams consistently deliver an award-winning customer experience.
We’re looking for an inspiring and commercially minded leader to support and develop our Team Managers and their teams.
If you thrive on building others up, driving performance, and embedding a culture of excellence, we want to hear from you!
What You’ll Be Doing
- Manage departmental SLAs to drive high levels of customer satisfaction.
- Coach and develop your team, creating training and development plans that build knowledge, confidence, and accountability.
- Champion service excellence by removing barriers, improving processes, and building strong cross‑functional relationships.
- Monitor and improve performance, using data and insights to drive continuous improvements across quality, productivity, and customer outcomes.
- Support and challenge your leaders to hit targets, lead with confidence, and get the best from their teams.
- Run regular performance reviews, set clear goals, and provide structured feedback and tailored training plans.
- Maintain standards by ensuring adherence to all internal processes, policies, and legal requirements including DPA and Health & Safety.
- Collaborate with peers and senior leaders to identify and implement improvements across the department.
What Wren Offers
- Life insurance after 2 years’ service.
- Access to Benenden health and discount platform after 1 year of continuous service.
- Personalised progression plan with clear career opportunities.
- Individual training budget for personal development.
- EE discount.
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service.
- Eye Care Vouchers.
- Refer a Friend Scheme.
- Free onsite gym.
About You
- Experience managing managers in a high‑volume, fast‑paced customer service or operational setting.
- A people‑first leader who can develop talent and hold others accountable.
- Strong analytical and organisational skills – you understand what drives performance and how to improve it.
- Confident working with CRM systems (Salesforce experience is a bonus) and able to interpret data to inform decisions.
- Excellent computer literacy – comfortable navigating multiple systems, reporting tools, and communication platforms.
- Calm, clear communicator who builds trust and delivers with impact.
- Committed to continuous improvement and delivering service excellence through others.
About The Company
At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still!
As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry‑leading workplace for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.
#J-18808-Ljbffr…