Salary: Starting from £25,000.00 (depending on experience) + bonus potential.
Working hours: 35 hours per week, Monday to Friday.
Duration: Permanent.
Location: Stevenage.
About The Role
Lloyd & Whyte, part of Benefact Group, is looking for a Client Service Adviser to join the Affinity GI team in the Stevenage office.
As a Client Service Adviser you will be ambitious, develop your career in insurance, provide exceptional service and advice to clients to maximise client satisfaction, maintain high retention levels and achieve income targets.
What you’ll be doing
- Provide a proactive and responsive renewal service using best endeavours to retain clients at renewal through promotion of key selling features and effective liaison with insurers.
- Provide professional support and advice to clients throughout the life cycle of the policy ensuring high levels of service and client satisfaction.
- Ensure all policy administration is dealt with in a professional and timely manner.
- Underwrite scheme policies within underwriting authority level and referral guidelines.
- Be proactive and maximise all business opportunities, making clients aware of alternative products (generating leads), advising clients of potential gaps in cover and promoting insurance reviews with clients wherever possible.
What you’ll need to have
- Demonstrate values of Fun, Supportive, Professional, working in Partnership and Ambitious.
- Confident and capable of building rapport over the telephone to provide an excellent client experience.
- Ability to work in a regulated, compliant and client‑focused environment.
- Organised, resourceful, deadline‑driven and supportive of the wider team.
- Quality oriented with great attention to detail.
What makes you stand out
- Hold Chartered Insurance Institute Certificate in Insurance.
- Previous customer service experience.
What we offer
- 28 days annual leave plus bank holidays.
- Your birthday off.
- Group Personal Pension.
- Bonus scheme.
- A holiday buy scheme.
- Array of health and wellbeing benefits, company cash plan, income protection and life assurance.
- Enhanced sick pay and parental leave.
- Support and funding toward study and professional qualifications.
- Paid time off for volunteering.
Hiring Manager Quote
We’re looking for a confident, motivated individual who enjoys speaking with people and would like to grow a career in insurance. If you are target-driven, have excellent communication skills and want to be part of a growing friendly team, we’d love to hear from you.
We welcome applications from everyone. If you need any additional support during the recruitment process, please let us know.
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