Customer Advisor

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Join our friendly Customer Solutions team. You will answer telephone enquiries, assist face‑to‑face enquiries at the Argyle Road reception, and work as part of a team on a shift rota covering Monday–Thursday 8:30 am–5:00 pm and Friday 8:30 am–4:45 pm.

Responsibilities

• Answer telephone enquiries and questions on council‑wide issues using IT systems.
• Assist with face‑to‑face enquiries at the main reception (Argyle Road offices).
• Work flexible hours, including after full training from home or from the office.
• Resolve customer enquiries constructively to ensure satisfaction.
• Collaborate with colleagues as part of a team.

Qualifications

• Vision for excellence in customer care.
• Strong IT skills and excellent communication skills (oral and written).
• Flexible approach to working and self‑motivation.
• Previous contact centre / customer service experience is advantageous; full training will be provided.

Benefits

• Starting salary £26,717.
• 24 days annual leave.
• Full‑time position (37 hours per week).

Equal Opportunities Statement

Sevenoaks District Council is committed to being an Equal Opportunities Employer.

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