Operations Executive

Job Outline

• Full‑Time based in our Hampshire Office (Tidworth)
• Hours: 9.00am – 5.30pm, Monday – Friday
• Holidays: 20 days rising to 25 days pro rata, plus bank holidays

Benefits

• Contributory pension
• Annual bonus scheme
• Cycle to work scheme
• Childcare voucher scheme
• Your birthday off
• A trip to Africa after the first year

Role

• Support the sales team throughout the entire sales process
• Ensure the highest standards of client care at all times
• Check availability of ground arrangements and prepare quotes for the sales team
• Monitor deadlines for provisional reservations and confirmations
• Finalise itineraries and book all aspects of client trips
• Populate the client portal following deposit confirmation and keep all information updated until departure
• Complete quality assurance checks to ensure nothing has been missed
• Identify opportunities to upsell and cross‑sell
• Process invoice filing and client payments across multiple payment platforms
• Issue all ticketing and liaise with clients to ensure they are fully prepared pre‑trip
• Liaise with local ground staff and agents to ensure all services are in place, queries are resolved, and client expectations are met or exceeded
• Work with the sales team to deliver exceptional customer service and problem resolution pre, during, and post‑trip, addressing concerns and special requests to ensure client delight
• Identify ways to improve internal systems and external client service
• Maintain the client portal, CRM system, and all other internal systems
• Ensure all upgrades are booked, confirmed with suppliers, and invoiced to the client where applicable
• Send out Aardvark Safaris gift boxes at 12 weeks, including Bradt or other travel guides, luggage tags, and children’s packs
• Coordinate the post‑travel client feedback process with Sales Consultants, ensuring feedback is circulated for training and documented across all systems
• Contact camps and lodges to confirm upgrades are in place and that key events such as anniversaries and birthdays are diarised
• Provide out‑of‑hours support as required

General

Undertake any other duties as requested by the Head of Operations

#J-18808-Ljbffr…