At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all ourchannels.From transactions on the till,allocatedtime handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online – butdon’tworry you will be trained up on this.
It isan important rolewithin the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
We need a Customer Representative for our branch in Brixton, Greater London.
This role isapermanent position workingfull time, 35 hours per week, Monday to Saturday.
If this role is advertised as part time the salary will be pro rate.
You’llneed to be within a45 minutecommute of the branchyou’reapplying to work in, andhere’sthe good news. Whilst major banks continue to close branches,we’rekeeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches.Soif the locationyou’reconsidering is outside the 45minutesthen please check our other vacancies that are closer to you.
Your training will be basedvirtually inbranch.
Our training pathway is designed to ensure you are successful in yourroleand the first 3 weeks arereally importantto your career journey with us.With this in mind, withinthose first few weeks, we ask that no holiday is taken.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
More rewarding. From 1 July 2026, the minimum salary for this role will be £26,500.
Uncompromisingly Customer, whatever our role
The extras you’ll get
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
- London top up payment of £4,100 per annum, pro rata
Responsibilities
What is important is to know every branch is different, and we are all in this together working to have the best version of our branches!
What can’t A Customer Representative do! This is the great part about this role,it’s so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone.
We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.
About you
We’renot just looking for your experience and skills.We’realso interested in who you are as a person. Why? Because our customers are made up of somany different kinds ofpeople and we want our employees to be just as diverse.
Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better.You’lltake care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.
We are the front line in protecting our customers, building our society.
Customer First Behaviours
- Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
Job Info
- Job Identification 3286
- Apply Before 05/18/2026, 10:55 PM
- Locations 405 Brixton Road, Brixton, Greater London, SW9 7DJ, GB
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all ourchannels.From transactions on the till,allocatedtime handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online – butdon’tworry you will be trained up on this.
It isan important rolewithin the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
We need a Customer Representative for our branch in Brixton, Greater London.
This role isapermanent position workingfull time, 35 hours per week, Monday to Saturday.
If this role is advertised as part time the salary will be pro rate.
You’llneed to be within a45 minutecommute of the branchyou’reapplying to work in, andhere’sthe good news. Whilst major banks continue to close branches,we’rekeeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches.Soif the locationyou’reconsidering is outside the 45minutesthen please check our other vacancies that are closer to you.
Your training will be basedvirtually inbranch.
Our training pathway is designed to ensure you are successful in yourroleand the first 3 weeks arereally importantto your career journey with us.With this in mind, withinthose first few weeks, we ask that no holiday is taken.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
More rewarding. From 1 July 2026, the minimum salary for this role will be £26,500.
Uncompromisingly Customer, whatever our role
The extras you’ll get
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
- London top up payment of £4,100 per annum, pro rata
Responsibilities
What is important is to know every branch is different, and we are all in this together working to have the best version of our branches!
What can’t A Customer Representative do! This is the great part about this role,it’s so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone.
We build up our knowledge day in day out to ensure we can answer all our customers’ queries. They are the most important part of our day.
About you
We’renot just looking for your experience and skills.We’realso interested in who you are as a person. Why? Because our customers are made up of somany different kinds ofpeople and we want our employees to be just as diverse.
Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better.You’lltake care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.
We are the front line in protecting our customers, building our society.
Customer First Behaviours
- Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
Job Info
- Job Identification 3286
- Apply Before 05/18/2026, 10:55 PM
- Locations 405 Brixton Road, Brixton, Greater London, SW9 7DJ, GB
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