Job Title: Operations Manager
Salary: £35,200 – £45,700 per annum
Location: Cambridge, UK/Hybrid
Contract: Permanent, Full Time
Hours: Full Time – 35 hours per week
Lead the delivery of a high-impact, customer-focused Admin Hub—driving operational excellence, empowering teams, and shaping continuous improvement across a global organisation.
About The Role
As an Operations Manager, you will lead and coordinate the management of resources for multiple teams within the Admin Hub, ensuring that work can be effectively prioritised, resourced, and delivered in line with service expectations. You will provide clear oversight of day-to-day operations within the Admin Hub, supporting managers to balance workloads, meet deadlines, and maintain a consistent, high-quality service across a range of business‑critical processes.
A key focus of the role is developing people. You will create an environment where learning and continuous development are embedded into everyday practice—coaching managers, supporting career growth, and ensuring your teams have the skills and confidence to perform at their best, both now and in the future.
You will also play an important role in maintaining and improving standards across the Admin Hub—driving consistency, strengthening processes, and ensuring the service delivered is accurate, efficient, and customer‑focused. Working collaboratively with colleagues across the organisation, you’ll help ensure the Admin Hub continues to provide reliable, high‑quality support that enables broader teams to succeed.
This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40‑60% of their time collaborating and connecting face‑to‑face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long‑term health condition.
About You
You will bring a strong background in leading teams within an operational or service‑driven environment, with the ability to manage multiple priorities and ensure work is delivered consistently to a high standard. You are comfortable providing clear direction, supporting others to perform at their best, and maintaining oversight of complex, business‑critical processes.
You will also be passionate about developing people and building capability across your team. With a collaborative and customer‑focused approach, you’ll be confident working across different areas of the organisation, using your judgement and problem‑solving skills to drive performance, improve ways of working, and ensure a reliable, high‑quality service.
You Will Also Have
- Experience leading and developing managers, including supporting performance, wellbeing and capability building
- Strong operational oversight, with the ability to manage competing priorities, allocate resources effectively, and maintain service delivery during peak periods
- Experience identifying opportunities for improvement and successfully implementing changes that enhance efficiency, accuracy, or service quality
Requirements
If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:
- Experience of leading other line managers within a multi‑layered team structure
- Confidence using data, reporting, or KPIs to inform decision‑making and monitor performance
- Experience of working in a process‑driven or regulated environment, with an understanding of documentation or compliance standards
Rewards And Benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world‑class, flexible rewards package, featuring family‑friendly and planet‑friendly benefits including:
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 × annual salary
- Green travel schemes
Equal Opportunities
We are a Disability Confident (DC) employer committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's offer of an interview commitment applies to applicants who opt in, disclose a disability or a long‑term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long‑term health condition.
Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Cambridge University Press & Assessment”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__434450280__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=126” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Cambridge” } } }Job Title: Operations Manager
Salary: £35,200 – £45,700 per annum
Location: Cambridge, UK/Hybrid
Contract: Permanent, Full Time
Hours: Full Time – 35 hours per week
Lead the delivery of a high-impact, customer-focused Admin Hub—driving operational excellence, empowering teams, and shaping continuous improvement across a global organisation.
About The Role
As an Operations Manager, you will lead and coordinate the management of resources for multiple teams within the Admin Hub, ensuring that work can be effectively prioritised, resourced, and delivered in line with service expectations. You will provide clear oversight of day-to-day operations within the Admin Hub, supporting managers to balance workloads, meet deadlines, and maintain a consistent, high-quality service across a range of business‑critical processes.
A key focus of the role is developing people. You will create an environment where learning and continuous development are embedded into everyday practice—coaching managers, supporting career growth, and ensuring your teams have the skills and confidence to perform at their best, both now and in the future.
You will also play an important role in maintaining and improving standards across the Admin Hub—driving consistency, strengthening processes, and ensuring the service delivered is accurate, efficient, and customer‑focused. Working collaboratively with colleagues across the organisation, you’ll help ensure the Admin Hub continues to provide reliable, high‑quality support that enables broader teams to succeed.
This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40‑60% of their time collaborating and connecting face‑to‑face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long‑term health condition.
About You
You will bring a strong background in leading teams within an operational or service‑driven environment, with the ability to manage multiple priorities and ensure work is delivered consistently to a high standard. You are comfortable providing clear direction, supporting others to perform at their best, and maintaining oversight of complex, business‑critical processes.
You will also be passionate about developing people and building capability across your team. With a collaborative and customer‑focused approach, you’ll be confident working across different areas of the organisation, using your judgement and problem‑solving skills to drive performance, improve ways of working, and ensure a reliable, high‑quality service.
You Will Also Have
- Experience leading and developing managers, including supporting performance, wellbeing and capability building
- Strong operational oversight, with the ability to manage competing priorities, allocate resources effectively, and maintain service delivery during peak periods
- Experience identifying opportunities for improvement and successfully implementing changes that enhance efficiency, accuracy, or service quality
Requirements
If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:
- Experience of leading other line managers within a multi‑layered team structure
- Confidence using data, reporting, or KPIs to inform decision‑making and monitor performance
- Experience of working in a process‑driven or regulated environment, with an understanding of documentation or compliance standards
Rewards And Benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world‑class, flexible rewards package, featuring family‑friendly and planet‑friendly benefits including:
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 × annual salary
- Green travel schemes
Equal Opportunities
We are a Disability Confident (DC) employer committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme’s offer of an interview commitment applies to applicants who opt in, disclose a disability or a long‑term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long‑term health condition.
Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.
#J-18808-Ljbffr…