M&S Store Detective – 45 hours per week, 5 days per week (including weekends).
All travel paid for – Public Transport and/or Car mileage.
Location: Liverpool, Bidston Moss, Aintree, Prescot Cables, Cheshire Oaks, Widnes, Chester & surrounding areas.
Pay: £15.91 per hour.
Candidate must have 5 years trackable working history in the UK and a valid SIA frontline licence.
Job Overview
Our client is the UK’s premier high‑street retailer. As a Store Detective, you will operate across their network of stores and use your observation skills to help prevent theft of stock. The Detective team’s work is crucial in identifying, apprehending and prosecuting criminals who target our client.
Main Duties
- Observe, deter and arrest those taking part in criminal activity in line with the Theft Act.
- Follow the ASCONE process.
- Work with SOC CCTV operators to identify and stop offenders.
- Maintain liaison with police forces and other crime‑prevention partners to stay up‑to‑date with local crime trends.
- Build a local network to identify and disrupt crime.
- Report incidents accurately and in a timely fashion.
- Occasionally attend court to provide evidence.
What We Are Looking For
- Adaptable and able to handle a varied workday across regional stores.
- Remain calm under pressure and react quickly in challenging situations.
- Experience in customer‑facing roles with a strong customer‑service background.
- Strong written and verbal communication skills, preferably with a GCSE (equivalent) in English.
- Proactive, forward‑thinking, and eager to improve existing practices.
- Self‑motivated with a can‑do attitude and a drive to learn.
- Positive, outgoing personality and a desire to be part of a strong team.
- Essential: SIA licence – store‑detective experience highly desirable.
- Exceptional observational skills; ability to handle sensitive situations and make quick decisions.
- Confidence to challenge people when necessary.
Benefits
Great Pay & Benefits: Earn £15.91 per hour with savings such as Save As You Earn, a Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers. M&S discount (20%) after 6 months employment.
Professional Growth: Company‑funded SIA licence renewal and continuous training. Our flexible benefits scheme offers dental insurance, dining cards, coffee clubs, technology product discounts, and more through our Choices platform.
Health & Wellbeing: Access to a virtual GP (video or phone), a salary finance scheme to borrow up to 50 % of your pay before payday, and competitive loans.
Life cover is the greater of your equivalent annual salary or a minimum of £10 000, providing peace of mind for your dependants.
We award Mitie Stars for recognition, including monthly cash prizes and a chance to win a top prize of £10 000 at year‑end. We offer a Mitie Matching Share Plan, free shares in Mitie, and a Save As You Earn scheme.
Equality & Diversity
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (e.g., dyslexia, anxiety, autism, a mobility condition or hearing loss) and require reasonable adjustments, please let us know by emailing at (email protected).
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