{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Complaints Handler”, “description”: “
A growing insurance operations team is looking for a Complaints Specialist to take ownership of a key function within a modern, customer-focused claims environment.
This role suits:
- An experienced complaints or quality assurance specialist seeking full ownership and autonomy
- A senior claims professional looking to specialise and help build a function from the ground up
What you’ll be doing:
- Reviewing outcomes, customer journeys, and regulatory considerations
- Building and improving processes, templates, and workflows as the function develops
- Supporting operational teams with complaint handling best practice
- Identifying trends, root causes, and performance insights
- Working with internal stakeholders and external partners
- Maintaining accurate audit, compliance, and reporting standards
What we’re looking for:
- 2+ years’ experience in insurance complaints, QA, customer resolutions, or regulatory/compliance roles
- Strong written communication and decision-making ability
- Comfortable working independently in a fast-paced environment
- Data-aware with an ability to interpret trends and performance metrics
- Organised, proactive, and customer-focused mindset
- Leadership, coaching, or mentoring exposure is a plus
- Experience in scaling or evolving operational environments is beneficial
What’s on offer:
- Performance-related bonus
- Benefits package including healthcare and pension
- 28 days annual leave
- Strong progression opportunities
- Exposure to a modern, technology-enabled claims environment
UK or Ireland work authorisation required.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Michael James Associates”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__434450601__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “” } } }Company: Michael James Associates
Location:
Job Description:
A growing insurance operations team is looking for a Complaints Specialist to take ownership of a key function within a modern, customer-focused claims environment.
This role suits:
- An experienced complaints or quality assurance specialist seeking full ownership and autonomy
- A senior claims professional looking to specialise and help build a function from the ground up
What you’ll be doing:
- Reviewing outcomes, customer journeys, and regulatory considerations
- Building and improving processes, templates, and workflows as the function develops
- Supporting operational teams with complaint handling best practice
- Identifying trends, root causes, and performance insights
- Working with internal stakeholders and external partners
- Maintaining accurate audit, compliance, and reporting standards
What we’re looking for:
- 2+ years’ experience in insurance complaints, QA, customer resolutions, or regulatory/compliance roles
- Strong written communication and decision-making ability
- Comfortable working independently in a fast-paced environment
- Data-aware with an ability to interpret trends and performance metrics
- Organised, proactive, and customer-focused mindset
- Leadership, coaching, or mentoring exposure is a plus
- Experience in scaling or evolving operational environments is beneficial
What’s on offer:
- Performance-related bonus
- Benefits package including healthcare and pension
- 28 days annual leave
- Strong progression opportunities
- Exposure to a modern, technology-enabled claims environment
UK or Ireland work authorisation required.
#J-18808-Ljbffr…
Posted: May 17th, 2026