About Us
The $100Bn+ content management industry is broken. Over 90% of the world’s content data was created in the last two years. Content runs our lives / global commerce and the tools that currently exist just aren’t up to the task.
We spent the last 18 months speaking to CMOs from some of the world’s biggest companies. (Google, Netflix, Apple, Lenovo, Nike) The proliferation of content has created serious unintended consequences and AI will only make it worse. Organisations are losing control of their information & data. Ecosystem visibility is poor, regulatory & risk management is outdated and brand equity protection is non-existent. It’s a multibillion-dollar problem, and everyone has it.
MedialakeAI is a content data platform enabling organisations to index every digital asset they own across complex siloed platforms. It’s unique technology connects every platform and piece of content into a transparent, highly searchable database – uncovering deep-level data that improves productivity, boosts regulatory compliance and acts as a platform to deploy cutting‑edge automation + AI.
THE ROLE
As a customer success manager you will work with customers to ensure they’re receiving the tools and support needed to achieve their goals. This includes advising them on buying decisions and onboarding new users after purchase. CSMs have an in‑depth understanding of the customer’s needs and are responsible for communicating common customer behaviours to the sales, marketing, and product teams.
Responsibilities
- Onboard new customers
- Build relationships between customers and the support team
- Advise customers on how best to use the products or services provided
- Collaborate with the design, production, engineering, or research and development departments of the company to determine how products and services could be made or modified to suit the needs of the customer
- Sell and consult on technologically and scientifically advanced products
- Use technical skills to demonstrate to potential customers the usefulness of the product or service and how it may suit the customer better than competing products
- Identify and establish new business
- Give demonstrations, training, and presentations to help clients discover and understand products/services
- Liaise with existing clients
- Prepare tenders, proposals and quotations
- Provide pre‑sales and post‑sales support
- Negotiate contracts, terms and conditions
- Review cost and sales performance, write reports and sales literature
- Support other members of the sales team by training them in the uses of products/services and attending trade exhibitions, conferences and meetings
- Maintain accurate sales data and reports, providing insights to support strategic decision‑making
- Promote the value of the product and assist in creating training courses and educational materials
Qualifications
- Proven work experience as a customer success manager, sales, or similar role
- Strong understanding of the enterprise SaaS sales cycle and best practices
- Exceptional ability to communicate and foster positive business relationships
- Excellent communication and presentation skills, with the ability to tailor messaging to specific audiences
- Ability to build strong relationships and navigate complex client conversations
- Adept at negotiation and influencing client decisions
- A self‑motivated and results‑oriented individual with a drive to succeed
- A passion for learning new technologies and staying up‑to‑date with industry trends
Benefits
- Vitality Health Insurance
- Eyecare: Specsavers vouchers
- Paid Time Off: 25 days per year
- Nest Pension Plan
- Hybrid Working
- Free snacks, drinks and breakfasts in our lovely office located near to Carnaby Street
- Regular company and team offsites – we encourage a tight‑knit workplace
- Cycle To Work Scheme
- Learning Opportunities
- Love Electric Car Scheme
- Employee discounts
- Rewards
- Bonus Scheme
- Paid Volunteering Days
More Information
We value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We’re working hard and collaboratively to create a safe, welcoming and supportive workplace for people of all backgrounds and identities.
If you would like a confidential chat about this position before applying, please email charlotte.ashton@medialake.ai. Nothing discussed will affect your application.
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