Position Overview
The Customer Connections Policy Manager role is central to defining, maintaining, and advocating for NGET's strategic position on customer connection policy. The role coordinates efforts across the ET business, NG Group, and external partners to deliver effective outcomes in a timely manner.
Responsibilities
- Own, evolve, and communicate NGET's strategic position on key customer connection policy initiatives.
- Collaborate with stakeholders across NGET, NG Group, and external partners to drive policy outcomes.
- Identify policy delivery risks, dependencies, and implementation impacts, and advise senior leaders.
- Represent NGET in external policy forums with subject matter experts.
- Coordinate internally with process owners to align policy direction with existing processes.
- Lead creation of written content for consultation responses to drive external discussions.
- Provide people leadership through direct line management and stakeholder management.
Qualifications
- Strong knowledge of the regulatory landscape, particularly the commercial framework arrangements governing GB connections.
- Expert stakeholder management and influencing skills.
- Excellent communication skills, both verbal and written, able to articulate complex topics to stakeholders of all seniorities.
- Experience with change management processes, project management, risk and issue intervention.
- Proven ability to lead, motivate, and influence teams and stakeholders beyond individual roles or teams.
Benefits
- A competitive salary between £62,000 – £77,000, dependent on capability.
- Bonus up to 30% of salary for stretch performance.
- Competitive contributory pension scheme with double match up to 12% company contribution.
- Flexible benefits including share incentive plan, salary sacrifice car and technology schemes, employee assistance lines, and matched charity giving.
Equal Opportunity
We celebrate the difference individuals can bring to our organization and welcome applicants from diverse experiences and backgrounds. All employment is decided on the basis of qualifications and business needs.
Applicants must have the legal right to work in the UK without sponsorship. We may consider sponsorship only for exceptional specialist skills.
All applicants are welcome regardless of race, nationality, or ethnic origin.
National Grid is committed to building a workforce that reflects the communities we serve, ensuring a working environment where everyone feels valued, respected, fairly treated, and able to reach their full potential.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “National Grid”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__434450633__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=30457” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Warwick Bridge” } } }Position Overview
The Customer Connections Policy Manager role is central to defining, maintaining, and advocating for NGET’s strategic position on customer connection policy. The role coordinates efforts across the ET business, NG Group, and external partners to deliver effective outcomes in a timely manner.
Responsibilities
- Own, evolve, and communicate NGET’s strategic position on key customer connection policy initiatives.
- Collaborate with stakeholders across NGET, NG Group, and external partners to drive policy outcomes.
- Identify policy delivery risks, dependencies, and implementation impacts, and advise senior leaders.
- Represent NGET in external policy forums with subject matter experts.
- Coordinate internally with process owners to align policy direction with existing processes.
- Lead creation of written content for consultation responses to drive external discussions.
- Provide people leadership through direct line management and stakeholder management.
Qualifications
- Strong knowledge of the regulatory landscape, particularly the commercial framework arrangements governing GB connections.
- Expert stakeholder management and influencing skills.
- Excellent communication skills, both verbal and written, able to articulate complex topics to stakeholders of all seniorities.
- Experience with change management processes, project management, risk and issue intervention.
- Proven ability to lead, motivate, and influence teams and stakeholders beyond individual roles or teams.
Benefits
- A competitive salary between £62,000 – £77,000, dependent on capability.
- Bonus up to 30% of salary for stretch performance.
- Competitive contributory pension scheme with double match up to 12% company contribution.
- Flexible benefits including share incentive plan, salary sacrifice car and technology schemes, employee assistance lines, and matched charity giving.
Equal Opportunity
We celebrate the difference individuals can bring to our organization and welcome applicants from diverse experiences and backgrounds. All employment is decided on the basis of qualifications and business needs.
Applicants must have the legal right to work in the UK without sponsorship. We may consider sponsorship only for exceptional specialist skills.
All applicants are welcome regardless of race, nationality, or ethnic origin.
National Grid is committed to building a workforce that reflects the communities we serve, ensuring a working environment where everyone feels valued, respected, fairly treated, and able to reach their full potential.
#J-18808-Ljbffr…