Our client is a large multi site business in Chesterfield who have grown significantly in the past few years.
They have a vacancy for a Booking Support Team Advisor.The purpose of the role is to deliver exceptional customer service ensuring all jobs are processed and booked in a timely and proficient manner
You do not need previous experience in a call centre environment but must have excellent customer service and administration skills, also strong attention to detail
- Handle incoming calls ensuring Team targets are achieved, calls include booking new jobs, resolving queries on existing jobs and providing general updates.
- Review & process jobs booked at source ensuring they are parts checked, the correct componentis added and available or ordered. Ensure jobs are authorised or validated before appointment date.
- Outbound call customers who have not selected a booking date to book appointment
- Complete and submit insurance authorisation requests from validations team.
- Ensure all email correspondence is actioned and suitable response issued.
- Liaison with Branch Managers to keep them abreast of any booking changes or amendments.
- Ensure job notes are factual, concise and up to date.
You will be;
- Secondary school educated with GCSE Maths and English
- Strong communication skills with a calm telephone manner
- Produces clear, accurate, and professional communication
- Confident communicating with customers via phone, SMS, and email
- Accurate data input
- Confident, energetic, and positive
- Ability to treat every customer with respect, respond promptly, listen, show empathy, take ownership and follow up on service provision
Hours of work – Mon – Fri 8.30am – 5pm
25 days holiday
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Pratap Partnership Ltd”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__434450824__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=242” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Chesterfield” } } }Our client is a large multi site business in Chesterfield who have grown significantly in the past few years.
They have a vacancy for a Booking Support Team Advisor.The purpose of the role is to deliver exceptional customer service ensuring all jobs are processed and booked in a timely and proficient manner
You do not need previous experience in a call centre environment but must have excellent customer service and administration skills, also strong attention to detail
- Handle incoming calls ensuring Team targets are achieved, calls include booking new jobs, resolving queries on existing jobs and providing general updates.
- Review & process jobs booked at source ensuring they are parts checked, the correct componentis added and available or ordered. Ensure jobs are authorised or validated before appointment date.
- Outbound call customers who have not selected a booking date to book appointment
- Complete and submit insurance authorisation requests from validations team.
- Ensure all email correspondence is actioned and suitable response issued.
- Liaison with Branch Managers to keep them abreast of any booking changes or amendments.
- Ensure job notes are factual, concise and up to date.
You will be;
- Secondary school educated with GCSE Maths and English
- Strong communication skills with a calm telephone manner
- Produces clear, accurate, and professional communication
- Confident communicating with customers via phone, SMS, and email
- Accurate data input
- Confident, energetic, and positive
- Ability to treat every customer with respect, respond promptly, listen, show empathy, take ownership and follow up on service provision
Hours of work – Mon – Fri 8.30am – 5pm
25 days holiday
#J-18808-Ljbffr…