Customer Care Co-Ordinator (JW-CustomerCare-1) Wythenshawe, England
Salary: GBP25500 – GBP26500 per annum
Location: Wythenshawe
Salary: £25,500 – £26,500
Hours: Monday – Friday 40 hours per week
Start Date: Immediate/subject to notice
About the Role
My client is seeking a proactive and organised Customer Care coordinator to join a busy FM team based in Wythenshawe. This is an excellent opportunity for someone with facilities or compliance administration experience who thrives in a fast‑paced, team‑focused environment.
You'll play a key role in supporting the Operations Manager and ensuring smooth day‑to‑day running of facilities services.
Key Responsibilities
- Provide efficient administrative and compliance support across the FM contract.
- Log and manage PPM and reactive work orders through to completion, ensuring KPI delivery.
- Liaise with clients and contractors via phone and Helpdesk systems.
- Prepare quotations, raise purchase orders, and coordinate access and scheduling for subcontractors.
- Produce and maintain reports, documentation, and records to audit‑ready standards.
- Work closely with the management team to support ongoing contract delivery.
Requirements
- Previous experience in Facilities Management administration or a similar role (desirable).
- Strong organisational skills and attention to detail.
- Reliable, self‑motivated, and able to manage a busy workload.
- Excellent communication and IT skills (Helpdesk/CAFM/Maximo experience beneficial).
Customer Care Co-Ordinator (JW-CustomerCare-1) Wythenshawe, England
Salary: GBP25500 – GBP26500 per annum
Location: WythenshaweSalary: £25,500 – £26,500Hours: Monday – Friday 40 hours per weekStart Date: Immediate/subject to notice
About the Role
My client is seeking a proactive and organised Customer Care coordinator to join a busy FM team based in Wythenshawe. This is an excellent opportunity for someone with facilities or compliance administration experience who thrives in a fast‑paced, team‑focused environment.
You’ll play a key role in supporting the Operations Manager and ensuring smooth day‑to‑day running of facilities services.
Key Responsibilities
- Provide efficient administrative and compliance support across the FM contract.
- Log and manage PPM and reactive work orders through to completion, ensuring KPI delivery.
- Liaise with clients and contractors via phone and Helpdesk systems.
- Prepare quotations, raise purchase orders, and coordinate access and scheduling for subcontractors.
- Produce and maintain reports, documentation, and records to audit‑ready standards.
- Work closely with the management team to support ongoing contract delivery.
Requirements
- Previous experience in Facilities Management administration or a similar role (desirable).
- Strong organisational skills and attention to detail.
- Reliable, self‑motivated, and able to manage a busy workload.
- Excellent communication and IT skills (Helpdesk/CAFM/Maximo experience beneficial).
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