{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Senior Guest Service Manager”, “description”: “
Senior Guest Service Manager (Front Office)
40 hours per week over 7 days.
About the Role
As a Senior Guest Service Manager, you will lead the front office operations, ensuring safety, service quality and guest satisfaction, while managing staff, resources and brand standards.
Responsibilities
- Carry out Duty Manager shifts, ensuring the safety and security of hotel guests and staff.
- Recruit, train, and develop members of the Front Office Team.
- Complete the weekly rota for the department.
- Place and manage orders for the front office department.
- Drive loyalty through Hilton Honors enrolments.
- Set targets and incentives for your team.
- Deliver great guest scores and operate to brand standards.
- Welcoming guests, making their first impression unforgettable from check-in to check-out.
- Serve simple meals and drinks.
- Identify potential sales leads.
- Work with housekeeping and maintenance teams to quickly handle guest requests.
- Manage daily tasks such as calls, emails and reservations with efficiency, staying calm under pressure.
- Go the extra mile for special requests to make guests’ stays memorable.
Qualifications
- Previous experience in a similar role.
- A welcoming personality who loves connecting with people.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.
Benefits
- Discounted hotel room rates for you and your friends & family.
- 50% discount on food & drink while on duty.
- Hilton Learning & Development platform for all training requirements.
- 50% F&B discount at Hilton hotels when staying on Team Member Rates.
- Incentive schemes.
- Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK‑based online GP appointments, mental health counselling, a get‑fit programme, legal and financial guidance plus much more.
Compensation: Competitive salary
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Reception – HBH Birmingham”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__434451482__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “” } } }Company: Reception – HBH Birmingham
Location:
Job Description:
Senior Guest Service Manager (Front Office)
40 hours per week over 7 days.
About the Role
As a Senior Guest Service Manager, you will lead the front office operations, ensuring safety, service quality and guest satisfaction, while managing staff, resources and brand standards.
Responsibilities
- Carry out Duty Manager shifts, ensuring the safety and security of hotel guests and staff.
- Recruit, train, and develop members of the Front Office Team.
- Complete the weekly rota for the department.
- Place and manage orders for the front office department.
- Drive loyalty through Hilton Honors enrolments.
- Set targets and incentives for your team.
- Deliver great guest scores and operate to brand standards.
- Welcoming guests, making their first impression unforgettable from check-in to check-out.
- Serve simple meals and drinks.
- Identify potential sales leads.
- Work with housekeeping and maintenance teams to quickly handle guest requests.
- Manage daily tasks such as calls, emails and reservations with efficiency, staying calm under pressure.
- Go the extra mile for special requests to make guests’ stays memorable.
Qualifications
- Previous experience in a similar role.
- A welcoming personality who loves connecting with people.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.
Benefits
- Discounted hotel room rates for you and your friends & family.
- 50% discount on food & drink while on duty.
- Hilton Learning & Development platform for all training requirements.
- 50% F&B discount at Hilton hotels when staying on Team Member Rates.
- Incentive schemes.
- Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK‑based online GP appointments, mental health counselling, a get‑fit programme, legal and financial guidance plus much more.
Compensation: Competitive salary
#J-18808-Ljbffr…
Posted: May 17th, 2026