Service Administrator

Nottinghamshire (NG14)

Up to £26,500 DOE | Full-Time | Permanent

One of the UK's largest independent retailers of Caravans, Motorhomes, and Campervans is looking for a highly organised and customer-focused Service Administrator to join its friendly, fast-paced team.

This is a varied administrative role where you’ll support the wider service and aftersales operation, managing customer documentation, processing claims and paperwork, liaising with customers, and ensuring everything runs smoothly behind the scenes.

Working closely with multiple departments, you’ll play a key part in delivering an efficient and professional customer experience from start to finish.

Key Responsibilities

• Process customer paperwork, claims, and administrative documentation accurately and efficiently
• Liaise with customers via phone and email, providing updates and resolving queries
• Support the service and aftersales teams with day-to-day administration
• Maintain accurate customer and vehicle records
• Assist with auditing and compliance-related checks
• Coordinate with internal departments to ensure smooth processing of customer requirements
• Support invoicing and general administrative tasks where required

Ideal Candidate

• Previous experience in an administrative, customer service, or service support role (preferably within the automotive or motorhome industries, although this is not essential)
• Experience using systems such as CDK, Keyloop, Kerridge, or similar dealer management systems would be advantageous, but is not essential
• Strong organisational skills with excellent attention to detail
• Confident communication skills, both written and verbal
• Professional, personable, and a strong team player

The Opportunity

This is an excellent opportunity to join a supportive and family-oriented business where you can have real impact within the team. The company offers a stable and welcoming environment with the chance to further develop your skills and experience within a growing sector.