Job Title: Bureau Account Manager – Utilities (Billing & Validation)
Salary & Package
£30,000 – £35,000 DOE
Plus Monthly Bonus Opportunities -TBD
Company pension scheme (5% employee / 3% employer)
Hybrid working
Full training and onboarding support
Career progression within a growing bureau services team
Holiday + bank holidays + birthday leave
About the Role
Our client is a fast-growing independent utilities consultancy and bureau services provider, specialising in electricity, gas, water procurement, heat network billing, and tenant recharging across the UK.
They are hiring a Bureau Account Manager to join their Bureau Services team in a hands-on operational and client-facing role, combining utility billing, invoice validation, account management, and customer support.
This role sits at the heart of the bureau function, ensuring accurate billing, effective validation of supplier invoices, and high-quality service delivery to both residential and commercial clients.
The ideal candidate will be confident working with high-volume data, financial accuracy, and complex utility billing processes, while also supporting client relationships and operational delivery across multiple accounts.
Job Responsibilities
- Manage day-to-day bureau and utility billing operations
- Validate supplier invoices and investigate billing discrepancies
- Support residential tenant recharging and utility billing processes
- Act as the main point of contact for client and customer enquiries
- Liaise with utility suppliers to resolve billing and metering issues
- Submit and manage meter readings and monitor missing consumption data
- Handle high volumes of billing and financial data accurately
- Assist with account reconciliations and payment allocations
- Produce monthly billing reports, summaries, and consumption analysis
- Maintain accurate records across billing and energy management systems
- Support onboarding of new clients and utility account setups
- Attend client meetings relating to billing and heat network services
- Support continuous improvement of internal bureau systems and processes
- Provide support for customer portals and reporting tools
Requirements
- Previous experience in energy bureau, utilities, billing, or account management (essential)
- Strong understanding of utility billing processes and invoice validation
- Excellent attention to detail and high level of accuracy
- Strong analytical and problem-solving ability
- Confident working with large datasets and Excel (formulas, VLOOKUPs, data handling)
- Strong communication and customer service skills
- Ability to manage workload independently within SLA-driven environment
- Experience with CRM or billing systems
Highly Desirable:
- Experience with heat networks or tenant recharging
- Exposure to managing agents, property developers, or commercial portfolios
- UK driving licence (beneficial due to location and travel requirements)