Head Receptionist – Luxury Salon

Head Receptionist – Luxury Salon (Gielly Green, London)

“Set the tone for a luxury salon experience - leading a front of house team where standards are everything.”

We are looking for a Head Receptionist to lead our front of house team and ensure a seamless, polished, and high-end client experience.

You will manage a team of 6 receptionists and take full responsibility for the daily running of reception within a busy luxury salon.

Key Responsibilities:

• Lead and support a team of receptionists
• Deliver a five-star client experience at all times
• Oversee bookings, client flow, and front desk organisation
• Maintain exceptional standards of presentation and professionalism
• Handle client queries and issues with confidence and discretion
• Train and guide the team to follow company standards

We are looking for someone who:

• Has experience in a high-end salon, clinic, or hospitality environment
• Is polished, organised, and calm under pressure
• Has previous team leader or senior receptionist experience
• Leads by example and takes ownership
• Understands that front of house sets the tone for the entire business