Title: Customer Account Manager (Pharma Domain)
Location: London, UK (Field Based)
Duration: 12 Months
Job Description:
This role is field based and customer agnostic as we may need to move resource to best meet the demands of our market. A member of the Sales and Account Management Team
Key Responsibilities:
- Custodian of Customer satisfaction within assigned accounts
- Accountable for Customer retention, extension and growth within assigned accounts
- Drive Customer Digital Adoption.
- Deliver on the contractual demands of the contract.
- Leverages all of the resources to meet both the customer's and the company's strategic goals and drive future growth potential and ensure retention.
- Enables engagement with C-suite and senior management.
- Collaborate with the Sales teams with insights and customer knowledge sharing through Gold Sheet collaboration and use of Rexis.
- Active engagement with Cross functional teams.
- Active support for other accounts a business needs demand.