Product Manager – Communications & Customer Engagement

A technology-driven organisation is looking for a Product Manager to help shape the future of its communications and customer engagement platforms.

This is an opportunity to take ownership of a high-impact product area spanning Zoom, collaboration tools and omni-channel customer communications — helping deliver smarter, more connected experiences for both employees and customers.

Working within a collaborative and fast-moving digital team, you’ll play a key role in driving product improvements, platform innovation and user experience across a modern communications ecosystem.

This is an environment where ideas are welcomed, innovation is encouraged and people are trusted to make an impact. The culture is collaborative, energetic and forward-thinking, with teams working closely together to solve problems, improve experiences and deliver meaningful change.

There’s a strong focus on continuous improvement, modern technology and giving people the autonomy to take ownership of their work.

This role would suit someone who enjoys solving problems, improving digital experiences and working closely with technical and operational teams to deliver meaningful change in a business that values creativity, pace and fresh thinking.

What You’ll Be Doing

• Owning and evolving the product roadmap for communications and collaboration platforms
• Driving improvements across Zoom and omni-channel engagement tools
• Working with Engineering, IT and Operations teams to deliver new features, integrations and enhancements
• Helping shape how communication technology supports customer journeys and internal teams
• Gathering requirements, prioritising initiatives and turning ideas into deliverable outcomes
• Using feedback, data and user insight to improve platform adoption and experience
• Supporting platform upgrades, migrations and continuous improvement initiatives
• Managing relationships with technology partners and vendors
• Championing a user-focused, product-led approach across the business

What We’re Looking For

We’re looking for someone product-minded, collaborative and delivery-focused, with experience working on digital platforms or communications technologies.

You might currently be a Product Manager, Solutions Engineer Product Owner, Digital Product Analyst or working in a communications/collaboration environment with strong product exposure.

You’ll ideally have:

• Experience working with collaboration, communications or customer engagement platforms
• A strong understanding of product delivery and roadmap ownership
• Experience working with cross-functional technology teams
• An interest in digital experience, automation and modern workplace technology
• Strong stakeholder and communication skills
• A proactive mindset with a focus on continuous improvement
• The ability to balance business needs, user experience and technical capability
• Experience with Zoom, UCaaS, telephony or omni-channel platforms would be beneficial

Why Apply?

• High-visibility role with genuine ownership and influence
• Opportunity to shape modern communications technology across the business
• Collaborative, supportive and innovative team culture
• Strong investment in digital transformation and modern technology
• Flexible, forward-thinking working environment
• Excellent opportunity for growth, progression and career development
• A business that values new ideas, energy and continuous improvement