In Store Clientelling Manager

In-store Clientelling / VIC Manager

Are you a natural relationship builder, who loves engaging with clients on the sales floor? Are you looking for an opportunity to help shape a brands VIC strategy?

We are partnering with a beautiful heritage brand on Regent Street looking for an In-store clientelling manager to join their team. You will focus on developing long-term relationships with existing and prospective clients through proactive outreach, CRM strategy, appointments, events and personalised experiences.

Ideally you will come from a premium or luxury background across leather goods, jewellery, watches or fashion. With a proven track record as a top-performing salesperson.

We are looking for someone curious, energetic, who is genuinely motivated by building client loyalty and driving repeat business. This is a role where personality and energy matters just as much as experience so if this position excites you please get in touch to hear more.

The role is shop floor based and you must be available to work full time on a rota basis shifts Monday – Sunday.

Are you passionate about:

• Driving repeat spend and client retention
• Identify opportunities to re-engaging dormant clients through personalised outreach
• Building local and international client’s
• Proactively recruiting and developing new clients
• Analysing client data to identify opportunities for growth
• Experience with CRM tools e.g Salesforce or Tulip
• Able to identify clients with spending ability
• Develop personal outreach strategies e,g wassap, phone and email
• Hosting appointments, events and private shopping experiences in store
• Creating long term brand loyalty
• Acting as a role model within the store sharing best practice around clienteling
• Collaborating with Head office on client development initiatives
• Monitoring client KPI's including ATV, UPT

About your experience:

• Experience selling, premium/ luxury leather accessories, jewellery or watches
• Demonstrate success as a top-performing seller in store
• Previous experience within a clientelling, VIC, CRM, or VIP focused role
• Evidence of driving repeat business
• Strong understanding of client segmentation
• Confidence approaching clients proactively
• Experience shaping the brand’s VIP strategy
• Highly organised, entrepreneurial with a relationship led approach
• Passion for luxury retail, client experience and brand storytelling

If this sounds like you please do not hesitate to reach out, We looking forward to hearing from you!