Job Purpose
To Supervise the day to day activities and develop the operational and financial performance of the Support Services provision of the Contract in line with budget and contract obligations. Providing leadership and direction for Support Services staff including Reception, Stores and Helpdesk on the HSE Buxton contract.
Responsibilities
- Contract & KPI Management: Understand the Support Services contract and ensure delivery meets all required KPIs and service standards.
- Resourcing & Scheduling: Plan and manage rotas to ensure full coverage across Reception and Helpdesk in line with contractual requirements.
- Financial Performance: Control costs and maximise income to meet or exceed budget targets.
- People Management & Development: Conduct appraisals, support development of direct reports, and ensure all staff are trained and competent in their roles.
- Operational Leadership & Change Delivery: Lead teams effectively, supervise performance, and deliver improvement initiatives on time to enhance service outcomes.
- Compliance & Health & Safety: Maintain strong H&S practices, ensure risk assessments are current, and manage inductions for new staff.
- Workforce Efficiency: Monitor and control absenteeism, overtime, and agency usage in line with company processes.
- Service Delivery & Contractor Oversight: Oversee soft services (waste, maintenance, pest control, reprographics), ensure compliance with regulations, and report performance to management.
What we are looking for
- Previous admin / helpdesk experience
- Driving license (due to location)
- Understanding of Health and safety legislation
- Leadership or supervisor experience
- Ability to lead and prioritise your own work load
- Initiative to help create business innovations and improvements
- Microsoft knowledge and computer experience Excel, Word and Powerpoint.