Customer Success Lead

Customer Success Lead – B&I (Corporate Catering) | London (Hybrid)

One of the fastest-growing SaaS start-ups in Europe is scaling its UK presence - and they need a Customer Success Lead to help own it. They're digitalising the contract catering space across office canteens, school meal programmes, and university dining - with 600k+ end users and backing from a European VC.

This isn't a "manage tickets and check in quarterly" CS role - it's hands-on, strategic, and genuinely impactful.

What we're after:

✅ 5+ years in Customer Success or Account Management

✅ Experience in contract catering, food service, or adjacent sectors (B&I, education, or similar)

✅ Comfortable owning a portfolio end-to-end - retention, growth, the lot

✅ Confident managing senior stakeholders and building real partnerships

✅ Tech-savvy with a solid grasp of SaaS platforms

✅ Self-starter who thrives with ownership and minimal hand-holding

What's in it for you?