Interim - Head of Order to Cash / OTC GPO (Head of Credit) – Director Level
Location: London (Hybrid)
Contract: Interim / Contract Assignment
Sector: International Professional Services
Overview
We are partnering with a leading international professional services organisation undergoing a significant finance transformation to appoint an experienced Head of Order to Cash / OTC Global Process Owner (GPO) at Director level.
This is a critical leadership role responsible for driving the end to end transformation of the OTC function, with a particular focus on credit, collections, billing and cash optimisation across a complex, multi-entity global environment.
Key Responsibilities
- Own and lead the global Order to Cash (OTC) process, acting as the GPO across credit, billing, collections, dispute management and cash application
- Drive transformation and optimisation initiatives to improve DSO, working capital and cash flow performance
- Lead the design and implementation of best practice credit strategies, policies and governance frameworks across regions
- Partner closely with Finance, Commercial and Operations teams to embed a customer centric and commercially aligned OTC model
- Drive standardisation, process harmonisation and automation across a global shared services / SSC / GBS environment
- Oversee third-party providers and offshore delivery teams where applicable
- Deliver sustainable improvements through systems, data, reporting and controls enhancements
Key Requirements
- Proven experience as a Head of OTC / OTC GPO / Head of Credit within a complex, international business
- Strong background in professional services or similarly complex billing environments (WIP, billing cycles, revenue recognition nuances)
- Demonstrated success delivering OTC transformation programmes, including process redesign and operating model change
- Deep expertise across credit risk, collections strategies, dispute management and cash forecasting
- Experience working within or alongside shared services / GBS models
- Strong stakeholder management skills with the ability to influence at C-suite and senior leadership level
- Experience with ERP / finance platforms (Workday Financials would be a benefit) and enabling technologies
Why Apply?
- Opportunity to shape and lead a global OTC transformation agenda
- Work within a highly regarded international professional services organisation
- Visible, high-impact role with direct exposure to senior leadership
- Competitive day rate and flexible working model