Digital Business Analyst – Digital Transformation & Change Delivery
London (Hybrid)
Albany Beck is looking for a Digital Business Analyst to join an exciting transformation programme within a leading Wealth Manager. This role sits at the centre of a strategic digital transformation initiative focused on enhancing client experience, modernising customer journeys, and improving operational efficiency across digital platforms.
You will play a key role in delivering digital change initiatives that support both clients and internal business users, helping shape seamless experiences across web and mobile channels.
About the role
As a Digital Business Analyst, you’ll work closely with business stakeholders, product owners, technology teams, and UX designers to deliver customer-centric digital solutions. You’ll be responsible for understanding business needs, mapping current and future-state processes, and translating requirements into clear user stories and actionable delivery outcomes.
This is an excellent opportunity for someone with strong business analysis fundamentals who thrives in fast-paced transformation environments and enjoys bridging the gap between business and technology.
What you’ll do
- Collaborate with stakeholders across business, product, operations, and technology teams to gather, analyse, and document business requirements.
- Define and refine user stories, acceptance criteria, and business rules to support agile delivery teams.
- Analyse existing business processes and identify opportunities for optimisation, automation, and improved client experience.
- Create process maps, workflow diagrams, and future-state operating models to support digital transformation initiatives.
- Facilitate workshops, stakeholder interviews, and requirements sessions to drive alignment and consensus.
- Support the design and delivery of intuitive digital journeys across client-facing web and mobile platforms.
- Work closely with product and delivery teams to prioritise requirements and ensure solutions align with business objectives.
- Identify risks, dependencies, and gaps throughout the project lifecycle and support mitigation planning.
- Ensure traceability between business requirements, user stories, testing outcomes, and delivered functionality.
- Support business readiness, UAT coordination, and change adoption activities where required.
What you’ll bring
- Proven experience as a Business Analyst or Digital Business Analyst within digital transformation or change programmes.
- Strong experience writing user stories, defining acceptance criteria, and working within agile delivery environments.
- Excellent business process mapping and workflow analysis skills.
- Ability to translate complex business requirements into clear, structured documentation and delivery artefacts.
- Experience facilitating workshops and engaging with both technical and non-technical stakeholders.
- Strong understanding of digital customer journeys and user-centric design principles.
- Familiarity with tools such as JIRA, Confluence, Miro, Visio, or similar collaboration/documentation platforms.
- Excellent communication, stakeholder management, and problem-solving skills.
- Experience within Wealth Management or Financial Services environments is highly desirable.