Job Description
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Epicor Support Analyst
Haslingdon, hybrid(remote considered) | Competitive Salary + Benefits | Full Time, Permanent
MRD Recruitment is delighted to be working on behalf of a leading manufacturing business to recruit an Epicor Support Analyst.
This is an excellent opportunity for someone with strong Epicor ERP support experience to join a growing business where you'll play a key role supporting users, improving reporting capability, and driving continuous improvement across the ERP system.
You'll act as the first point of contact for Epicor-related queries across the business while also supporting reporting, data integrity, and process optimisation.
Key Responsibilities
- Provide first-line support for Epicor ERP users across production, planning, procurement, warehouse, quality, finance, and customer service teams
- Troubleshoot and resolve Epicor-related issues, escalating where required
- Create and maintain reports, dashboards, BAQs, SSRS reports, and data extracts
- Support continuous improvement initiatives across operational and manufacturing processes
- Assist with Epicor master data management and data governance
- Support testing, user acceptance activities, and system updates
- Produce and maintain user guides, SOPs, and support documentation
- Work closely with stakeholders to understand reporting and process requirements
Skills & Experience Required
- Previous experience supporting Epicor ERP / Epicor Kinetic within a manufacturing or distribution environment
- Experience with Epicor reporting tools including BAQs, Dashboards, SSRS or Report Builder
- Strong troubleshooting and problem-solving skills
- Confident communicating with users across multiple departments
- Good Excel and reporting/data analysis capability
- Strong documentation and organisational xwzovoh skills
Desirable Experience
- Understanding of manufacturing processes including planning, inventory, purchasing, and shop floor reporting
- Experience with EDD/EDA reporting tools
- Familiarity with ticketing systems and SLA-driven support environments
What's on Offer
- Opportunity to join a well-established and growing manufacturing business
- Varied and business-critical role with real visibility across the organisation
- Supportive team environment
- Ongoing training and development opportunities
- Competitive salary and benefits package