Head of Business Services

We have an exciting new opportunity for a Head of Business Services to join a growing, independent Chartered firm in Wakefield.

As the Head of Business Services, you will be responsible for:

• Acting as the primary contact for Business Services, managing client relationships, team input, and escalated issues.
• Managing a portfolio of clients, ensuring high standards of service.
• Overseeing payroll delivery and holding overall responsibility for personal tax.
• Ensuring compliance with regulatory requirements, including onboarding and AML.
• Advising clients on commercial and tax matters, identifying needs and solutions.
• Handling fee negotiations, billing accuracy, and time/cost recovery.
• Leading, mentoring, and developing team members, fostering a high-performance culture.
• Allocating work and maintaining high technical standards across the team.
• Supporting development of apprentices and trainees, ensuring progress toward qualifications.
• Contributing to strategic planning and continuous improvement initiatives.
• Maximising use of IT systems (Sage, Xero, CCH, MS Office).
• Ensuring adherence to CPD and internal training programmes.

To qualify for this Head of Business Services role, ideally you should meet the following:

• Experience managing your own portfolio of clients and overseeing staff.
• Thorough expertise in key areas of regulation, compliance and risk oversight.
• Strong commercial acumen and insight, understands a diverse range of client sectors.
• An experienced people manager, adept at leading and mentoring a team, effectively delegating tasks and managing workflow, driving team performance and professional development, and promoting a positive and accountable team culture.
• Excellent written and verbal communicator – producing clear verbal and written communication for both colleagues and clients with experience of professional report writing and proposal development.
• ACA or ACCA qualified.

What’s on offer?

• 25 days annual leave + bank holidays
• Flexible working options
• Free parking
• Death in Service c over
• Reward and recognition program
• Salary from £65,000 to £75,000

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