Group Head of Quality
Are you passionate about driving operational excellence and influencing change at scale?
We’re looking for a strategic and commercially minded quality leader to shape and deliver Dalkia UK’s group-wide quality vision across five divisions. This is a high-impact leadership opportunity with responsibility for embedding a consistent, business-wide approach to quality, continuous improvement, governance, and operational performance.
Reporting into senior leadership, you’ll play a critical role in aligning quality strategy with business objectives, influencing stakeholders across the organisation, and driving a culture focused on accountability, efficiency, customer outcomes, and “right first time” delivery.
This role goes beyond quality assurance – it’s about transforming how the business operates, improving performance at scale, and positioning quality as a key enabler of strategic growth and operational excellence.
What you’ll be doing
- Develop and implement a group-wide quality and continuous improvement strategy aligned to Dalkia UK’s operational and commercial objectives
- Provide strategic leadership across five divisions, driving consistency, governance, and measurable improvements in quality performance
- Lead cross-functional improvement programmes focused on reducing waste, increasing efficiency, improving compliance, and enhancing customer outcomes
- Partner with divisional leadership teams to embed a proactive “right first time” culture throughout the organisation
- Establish and enhance group-wide quality management systems, frameworks, standards, and reporting mechanisms
- Drive operational excellence initiatives that improve business performance and support long-term strategic growth
- Act as the organisation’s subject matter expert on quality, governance, assurance, and continuous improvement
- Provide oversight and assurance across the supply chain, ensuring robust quality standards and compliance requirements are maintained
- Use data, insight, and performance metrics to identify trends, risks, and opportunities for improvement
- Coach, influence, and engage stakeholders at all levels to build capability and embed sustainable behavioural change
What we’re looking for
We’re looking for a credible and influential leader with the ability to operate strategically while remaining close enough to the detail to drive delivery and change.
You’ll bring
- Proven experience leading quality, operational excellence, or business improvement initiatives within a large, complex organisation
- Experience operating across multiple business units or divisions, driving alignment and consistency at scale
- A strong strategic mindset with the ability to translate business objectives into practical improvement programmes
- Excellent stakeholder engagement and influencing skills, including experience working with senior leadership teams
- Strong knowledge of quality management systems, governance frameworks, assurance processes, and continuous improvement methodologies
- Experience within regulated or high-hazard industries such as construction, engineering, energy, nuclear, infrastructure, manufacturing, or petrochemical environments
- A track record of delivering measurable improvements in operational performance, efficiency, compliance, and customer satisfaction
- Strong communication, coaching, and leadership capability with the ability to inspire cultural change across diverse teams
Equity, Diversity & Inclusion
We’re committed to creating an inclusive and fair recruitment process. If you require any adjustments or support, please let us know in confidence — our team is here to help.
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