Customer Success Manager

Project Manager

Responsibilities

• Deliver successful advisory panel platform services with AI analytics and medical intelligence platform solution.
• Lead project kick-off meetings and client status meetings
• Build and communicate delivery plans with clients on how we will deliver
• Establish regular touch points with clients and meet regularly i.e. weekly to advance deliveries and hold quarterly updates on the progress of the partnerships
• Align and configure the platform to scientific areas of interest. Capturing and sharing requirements with internal teams for platform configurations.
• Run training sessions for the advisory engagement platform with scientific experts or patient advisors.
• Provide pharma user training sessions for the use of the insight analytic platform
• Strong team player to work within driven and dynamic operational team
• Provide NPS surveys at the end of each activity or quarter to participants and work on feedback to resolve/improve/accelerate what is going well
• Work with the client to unify broad data sets in the platform
• Roll out the analytics platform to wider team members to increase usage and value

Requirements

• A strong drive and passion to work in life sciences and health tech
• An ability to remain strong to the course of timelines and delivery plans
• Great at muti-tasking and manage/balance conflicting workloads
• Exposure to analytics technologies and SaaS environment
• Ability to train people to use technology
• A quick learner and thrives off increased accountability
• Bachelor’s degree preferred but not required
• Track record of managing complex projectsGood communication skills, including strong listening skills and presenting skills
• Fluency in English
• (Plus) Pharmaceutical industry knowledge

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