People Governance and Accountability Senior Manager

People Governance & Accountability Senior Manager

Location: London – Cardiff – UK Remote

Salary: ~£85,000 + Incentive Awards tied to performance.

Key Responsibilities

• Own the day‑to‑day delivery of Monzo’s accountability regimes (SMCR, IAF/SEAR) and ensure key processes, controls, timelines and outputs meet high standards.
• Run business‑as‑usual activities across fit and proper assessments, certification, accountability processes, governance documentation and regulatory reporting.
• Coordinate day‑to‑day work across the team, keeping priorities clear and delivery on track.
• Act as a trusted subject‑matter expert on accountability and people governance, supporting stakeholders to navigate complexity and make risk‑based decisions.
• Build and evolve the broader people governance framework, including people‑related risk, controls, decision‑making and organisational change.
• Identify and deliver improvements to processes, controls and tooling for greater efficiency and scalability.
• Partner closely with teams across People, Legal, Compliance, Risk & Controls and the wider business to deliver decisions and keep work moving.
• Support audit, assurance and regulatory engagement with high‑quality evidence, papers, reporting and process management.
• Use data and insight to spot themes, identify risks, prioritise improvements and shape the team’s operational roadmap.
• Collaborate with the People Governance & Accountability Lead on higher‑risk issues, strategic changes and the continued evolution of global frameworks.

What You’ll Own

• Operational ownership – Keep the core frameworks running effectively, meeting deadlines and delivering high‑quality outputs.
• Continuous improvement – Automate manual work, evolve cadences and build scalable workflows that reduce risk and friction.
• Cross‑functional delivery – Ensure governance requirements are clear, practical and implemented across the business.
• Risk and judgement – Apply thoughtful, risk‑based judgement to support pragmatic decision‑making.
• Insight and prioritisation – Use data, reporting and feedback to prioritise focus areas and shape the function’s evolution.

Qualifications

• Strong experience in a regulated environment, ideally in governance, compliance, risk or legal.
• Hands‑on experience with SMCR in a UK dual‑regulated (FCA/PRA) firm and familiarity with IAF/SEAR or other accountability regimes.
• Ability to translate regulatory or policy requirements into clear, practical processes, training and guidance.
• Experience planning and leading end‑to‑end projects, driving delivery and keeping work on track.
• Collaborative and thoughtful approach, adept at bringing stakeholders together to solve problems.
• Strong communicator, capable of writing governance papers, improving processes and articulating nuanced decisions.
• Comfortable building relationships with senior stakeholders and presenting in senior forums.
• Ability to work independently and adapt to changing priorities, focusing quickly on higher‑risk areas when needed.
• Passion for building and improving ways of working, spotting gaps and creating reliable processes.
• Proficiency in using data and judgement to make pragmatic recommendations in complex scenarios.
• Thrives in a fast‑moving environment balancing control, pace and practicality.

Benefits

• Competitive salary (~£85,000) plus incentive awards tied to performance.
• Flexible working hours and support for working from home; fully remote staff receive additional setup support.
• £1,000 annual learning budget for books, training courses and conferences.
• MacBook provided to all employees.
• Full benefits package – e.g., flexible leave, health and wellbeing programmes.

Equal Opportunity Employer

Monzo is an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability status.

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