Senior Business Development Manager – Membership
£50,000 – £58,000 Base + £25,000 Projected Commission (Uncapped)
Hybrid
London
Leading media business seeks commercially minded Membership & Customer Success Manager to lead and grow their membership proposition while driving engagement, retention and revenue. This is a pivotal role responsible for the end-to-end member journey – from acquisition and onboarding through to engagement and renewal. The role will work closely with marketing, sales and senior stakeholders to maximise both member value and commercial performance.
The ideal candidate will be confident managing relationships at all levels, comfortable selling to senior industry individuals, highly organised, and passionate about delivering exceptional member experiences. The role will be well supported by the Director of Customer & Client Success, alongside close collaboration with the CEO and wider senior leadership team. This support will include strategic direction, commercial guidance and shared ownership of team development and the continued growth of the membership proposition, while providing the autonomy to shape and lead day-to-day execution.
Key Responsibilities
- Own the full membership lifecycle, taking accountability for membership acquisition, engagement, retention and renewal.
- Play a key role in the ongoing development and evolution of the membership product, ensuring it remains relevant, differentiated and commercially strong.
- Line manage and develop the Customer Success Executive, setting clear objectives and supporting performance and progression.
- Sell delegate attendance for conferences and awards to existing and prospective members, working towards agreed revenue targets. Use delegate sales as a strategic tool to build relationships, deepen market understanding and create a strong pipeline for membership sales.
- Work with the Director of Customer & Client Success to develop and deliver strategies that support the growth of membership, conferences and awards.
Profile Required
- Proven experience selling a B2B membership licensed offering with consistent track record in delivering excellent revenue.
- High achiever commercially over a period of 4 years +.
- Ideally degree educated.
- Strong sales ethic.
- Ideally some experience managing a small team.
- Customer Success experience would be highly preferable.
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