Job details
Job title: Milestone House Officer
Job reference: 000010925
Date posted: 25/03/2025
Application closing date: (no closing date specified)
Working Pattern: (as specified)
Salary Grade: 5 £28,598 – £31,022 pro rata
Contractual hours: (not specified)
Basis: (not specified)
Job category/type: Housing
Organisation: Derby Homes
Hours: 35 hours per week
Contract type: Permanent
Location: Milestone House
Job description
We are looking for enthusiastic and dedicated Officers at Milestone House, the emergency accommodation for homeless people. This is an exciting opportunity to join an established and supportive team committed to providing customers with an individual and quality service.
As part of the team, you will cover shifts over a 7‑day period. Shifts run from 8 am to 4 pm and from 12 pm to 8 pm.
Your role involves providing housing support and advice to some of the most vulnerable individuals in the city who find themselves homeless, helping people who may be struggling with mental health, physical health, substance misuse issues, and many who have experienced trauma in their lives.
You will encourage positive engagement with customers and provide them with guidance and support on day‑to‑day activities that develop their skills and abilities for independent living, enabling them to move on to their own accommodation.
Responsibilities include:
- Maintaining a high‑quality customer service focus in all aspects of the role.
- Ensuring appropriate needs, risk assessments and support plans are completed and reviewed within procedural time frames.
We expect you to be a patient, resilient, and empathetic individual who understands the importance of forging professional relationships, in order to respond appropriately to the often‑complex needs and requirements of customers. You should remain calm and professional in challenging situations.
You should have experience of working with vulnerable customer groups and an understanding of safeguarding and the support available to homeless people. Above all, you will have empathy with our customers, along with a passion and determination to go the extra mile.
Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference.
We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.
We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for. Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Derby City Council”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435482273__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=1” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “East Midlands” } } }Job details
Job title: Milestone House Officer
Job reference: 000010925
Date posted: 25/03/2025
Application closing date: (no closing date specified)
Working Pattern: (as specified)
Salary Grade: 5 £28,598 – £31,022 pro rata
Contractual hours: (not specified)
Basis: (not specified)
Job category/type: Housing
Organisation: Derby Homes
Hours: 35 hours per week
Contract type: Permanent
Location: Milestone House
Job description
We are looking for enthusiastic and dedicated Officers at Milestone House, the emergency accommodation for homeless people. This is an exciting opportunity to join an established and supportive team committed to providing customers with an individual and quality service.
As part of the team, you will cover shifts over a 7‑day period. Shifts run from 8 am to 4 pm and from 12 pm to 8 pm.
Your role involves providing housing support and advice to some of the most vulnerable individuals in the city who find themselves homeless, helping people who may be struggling with mental health, physical health, substance misuse issues, and many who have experienced trauma in their lives.
You will encourage positive engagement with customers and provide them with guidance and support on day‑to‑day activities that develop their skills and abilities for independent living, enabling them to move on to their own accommodation.
Responsibilities include:
- Maintaining a high‑quality customer service focus in all aspects of the role.
- Ensuring appropriate needs, risk assessments and support plans are completed and reviewed within procedural time frames.
We expect you to be a patient, resilient, and empathetic individual who understands the importance of forging professional relationships, in order to respond appropriately to the often‑complex needs and requirements of customers. You should remain calm and professional in challenging situations.
You should have experience of working with vulnerable customer groups and an understanding of safeguarding and the support available to homeless people. Above all, you will have empathy with our customers, along with a passion and determination to go the extra mile.
Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference.
We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.
We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for. Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.
#J-18808-Ljbffr…