Role: Cloud Engineer and Team Coordinator
Location: London
Travel: Occasional when required
Introduction
Be a small fish in a big pond or big fish in a small pond? We are a small team of engineers looking to find that big fish to take on the proactive side of our business.
Join us and you will have exposure to vast array of technology and can help transform organizations by showing them how IT can deliver for them.
We are constantly seeking new technologies to achieve higher performance in our clients’ business operations.
Reporting to the Managing Director you will provide day to day support of all our clients cloud systems and security. You will work closely with the Support colleagues ensuring that service quality is delivered and that continuous service improvement is a key focus.
What responsibilities will you have?
Operations
- Create scripts to improve cloud deployment and reporting mainly in sharepoint.
- Be a dedicated support point for detailed firewall questions.
- Ensure good working knowledge of cloud infrastructure and monitoring tools across the team.
- Work effectively with external suppliers who are used to deliver elements of our service
Customer Service
- Build good trust based relationships with key customers & customer groups when providing support needs. Ensure that two-way feedback is developed relating to our products and services, current customer priorities, challenges and requirements.
- Ensure that a strong customer service ethos is provided.
- Update Security and Network information to accurately account for changes in infrastructure
- Test and rollout updates to firewalls and routers.
- You will be responsible for coordinating the team of Senior engineers to ensure that they have the equipment they need to carry out jobs.
- Deal with the management tasks assocaited with running a busy MSP.
- Keep up to date with new product roll outs and pricing changes and ensure we capture the changes in our client billing.
What skills & experience are we looking for?
Technical Skills
- Working knowledge of a leading firewall vendor (FortiGate ideal)
- Working knowledge and hardware troubleshooting experience of Windows environments.
- O365 conditional access and share point setup.
- Knowledge of Power BI an advantage.
- Demonstrate that you have been able to work on your own and deliver on time technical tasks.
- Demonstrate coordination skills where you have worked with a number of people to deliver a solution.
What academic qualifications do you need?
A-Level, HND level of qualification so that both verbal and written communication is at a high level.
Quality experience on a support helpdesk with a variety of technologies (MSP ideal).
Certifications or demonstration that you have shown the initiative to broaden your horizon of technical knowledge.
Standard work hours of 40 hours a week between core hours of 09:00 to 17:30. With a 4 week rotate to cover 8.00 start and Saturday emergency cover for key few clients. Office based. A level of travel and working from other customer or client locations may be required from time to time.
What’s in it for you?
You will have time to develop skills in new technology. You will have control of your technical environment, the better you make it the less work you will have to maintain it.
You will be your own boss. We will demonstrate to you how to deploy technology in a way that makes our clients be the best in their industry. You can grow with the company and being Director one day should be attainable with hard work.
We offer a flexible package where you can divert your salary into other aspects of your expenditure child vouchers, medical cover etc.
About Abbey Support Ltd
Started 20+ years ago with the goal of being a technically focused company providing enterprise solutions to small fast-growing companies we have come a long way. This is a result of hiring above average candidates who can learn from each other.
- Your colleagues will all be passionate about IT.
Role: Cloud Engineer and Team Coordinator
Location: London
Travel: Occasional when required
Introduction
Be a small fish in a big pond or big fish in a small pond? We are a small team of engineers looking to find that big fish to take on the proactive side of our business.
Join us and you will have exposure to vast array of technology and can help transform organizations by showing them how IT can deliver for them.
We are constantly seeking new technologies to achieve higher performance in our clients’ business operations.
Reporting to the Managing Director you will provide day to day support of all our clients cloud systems and security. You will work closely with the Support colleagues ensuring that service quality is delivered and that continuous service improvement is a key focus.
What responsibilities will you have?
Operations
- Create scripts to improve cloud deployment and reporting mainly in sharepoint.
- Be a dedicated support point for detailed firewall questions.
- Ensure good working knowledge of cloud infrastructure and monitoring tools across the team.
- Work effectively with external suppliers who are used to deliver elements of our service
Customer Service
- Build good trust based relationships with key customers & customer groups when providing support needs. Ensure that two-way feedback is developed relating to our products and services, current customer priorities, challenges and requirements.
- Ensure that a strong customer service ethos is provided.
- Update Security and Network information to accurately account for changes in infrastructure
- Test and rollout updates to firewalls and routers.
- You will be responsible for coordinating the team of Senior engineers to ensure that they have the equipment they need to carry out jobs.
- Deal with the management tasks assocaited with running a busy MSP.
- Keep up to date with new product roll outs and pricing changes and ensure we capture the changes in our client billing.
What skills & experience are we looking for?
Technical Skills
- Working knowledge of a leading firewall vendor (FortiGate ideal)
- Working knowledge and hardware troubleshooting experience of Windows environments.
- O365 conditional access and share point setup.
- Knowledge of Power BI an advantage.
- Demonstrate that you have been able to work on your own and deliver on time technical tasks.
- Demonstrate coordination skills where you have worked with a number of people to deliver a solution.
What academic qualifications do you need?
A-Level, HND level of qualification so that both verbal and written communication is at a high level.
Quality experience on a support helpdesk with a variety of technologies (MSP ideal).
Certifications or demonstration that you have shown the initiative to broaden your horizon of technical knowledge.
Standard work hours of 40 hours a week between core hours of 09:00 to 17:30. With a 4 week rotate to cover 8.00 start and Saturday emergency cover for key few clients. Office based. A level of travel and working from other customer or client locations may be required from time to time.
What’s in it for you?
You will have time to develop skills in new technology. You will have control of your technical environment, the better you make it the less work you will have to maintain it.
You will be your own boss. We will demonstrate to you how to deploy technology in a way that makes our clients be the best in their industry. You can grow with the company and being Director one day should be attainable with hard work.
We offer a flexible package where you can divert your salary into other aspects of your expenditure child vouchers, medical cover etc.
About Abbey Support Ltd
Started 20+ years ago with the goal of being a technically focused company providing enterprise solutions to small fast-growing companies we have come a long way. This is a result of hiring above average candidates who can learn from each other.
- Your colleagues will all be passionate about IT.
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