Application Support Engineers – 2Nd Line & 3Rd Line Support

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Our client is currently looking for experienced Application Support Engineers to join their team, supporting critical IT and operational technology environments.

Location: Billingham

Contract: 6 Months (Outside IR35) Possible extension

Our client is currently hiring for two different Application Support roles at varying levels of seniority:

• Level 2 Application Support
• Level 3 Application Support

Key Skills & Experience

• Strong experience with Windows Active Directory (AD)
• OT (Operational Technology) and hardware support experience
• Application packaging and deployment experience
• Client development/support background
• Previous Pharmaceutical or Biotech industry experience preferred
• Strong troubleshooting and incident management skills

Responsibilities

• Provide Level 2 or Level 3 application and infrastructure support
• Support and maintain Active Directory environments
• Troubleshoot application, hardware, and OT-related issues
• Assist with application packaging, deployment, and upgrades
• Work closely with infrastructure, development, and operational teams
• Ensure systems are maintained in line with operational and compliance standards

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