Solution Expert (m/f/d) – UK

Responsibilities

• Own the deepest technical and functional product expertise across our product portfolio
• Provide second-line expertise to (Pre-) Sales, Professional Services (PS), Support, and CSM — serving as the go-to escalation point across all customer-facing functions
• Support complex and strategic sales cycles with technical deep-dive, advanced demonstrations, and proof-of-concept design
• Design, build, and maintain Python scripts and AI-powered tools to build business cases, accelerate pre-sales activities, and demonstrate advanced product capabilities
• Develop prototypes and proof-of-concept modules for new product functionalities in close collaboration with Product Management
• Spar with Product Management on roadmap topics, solution design, and feature specifications — and actively test new releases with structured feedback
• Build and lead product-specific expert communities to grow capability across other departments
• Ensure professional handover from the sales phase to delivery, including knowledge transfer to PS teams
• Contributet ol arge and strategic account activities requiring product-level depth

Qualifications

• Strong domain knowledge in logistics, supply chain planning, routing, and transport optimisation
• Pre-sales and solutioning experience. Skilled at building business cases and translating technical capabilities into measurable customer value. Analytical and commercial mindset.
• Structured communicator: comfortably presenting to technical and non-technical audiences alike
• Ability to design and build functional prototypes and compelling technical demonstrations
• Skilled trainer and community facilitator — you can transfer complex knowledge clearly and build lasting capability in others
• Product thinking: able to translate market and customer insights into structured product requirements and feature specifications
• Proficient in Python programming — scripting, automation, data analysis, and AI/LLM tooling — used on a daily basis

Benefits

• A key role in a growing, PE-backed SaaS company in the midst of an exciting product transformation
• Work on genuinely complex, high-stakes logistics challenges with enterprise customers
• A collaborative, international team across Europe and the US with a strong knowledge-sharing culture
• Competitive compensation package and flexible working arrangements
• Learning and development opportunities in a fast-moving domain
• Flexible work environment with the possibility of hybrid or remote work

Location: Birmingham, UK, remote

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