This job is with JCDecaux, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Overview
Within JCDecaux UK the role of Digital Infrastructure Support Analyst (DISA) provides the company with initial deployment, configuration, and support of network connected devices across the digital estate. The role is pivotal in ensuring that the digital network, on which our content player assets reside, is maintained in a reliable and consistent state. The DISA sits within the Digital Infrastructure team, part of the Service Delivery department.
Responsibilities
Issue Management & Support
- Improve systems by studying current practices, suggesting modifications to the DITL and Head of Digital Services (HDS)
- Prepare incident reports collecting, analysing and summarizing information
- Implement router, switch, firewall and other firmware updates to the infrastructure estate
- Monitor primarily large format digital network equipment such as video processors
- Analyze issues and incidents logged to the Service Delivery ticket system
- Support scheduling of digital campaigns and one‑off exceptional or unusual dynamic campaigns
- Highlight and escalate physical/network security concerns to the DITL for review and appraisal
Stakeholder Management
- Communicate with project stakeholders at all levels
- Forge and strengthen relationships with the business
- Communicate issues and risks in projects to the DSSTL, HDS and SBA‑DIG
- Maintain excellent interpersonal skills to build and sustain positive relationships with stakeholders, both internally and externally
Technical
- Experience working with digital out of home technologies (KIS, Broadsign, OneLAN, etc)
- Experience with ticket systems (CONNECT for Service, Zendesk, etc)
- Experience using various operating systems (Linux and Windows variants)
Quality Management
- Adhere to a philosophy of continuous improvement through examination of all outcomes of processes, regardless of whether the outcome is positive or negative
- Ensure standard operating procedures (SOPs) are followed and, where audits find non‑adherence, complete corrective actions in a timely manner
Personal Attributes
- Ability to listen, adapt and make suggestions
- Ability to persuade and negotiate
- Ability to make a measured appraisal of risk in different situations
- Fluency in English, French desirable
- Highly motivated and project‑oriented
- Strong organisational skills and attention to detail
- Strong communication and documentation skills
- Excellent analysis, testing and troubleshooting skills
- Strong written and presentation skills
- Systematic and timely approach to incident management
- Confident to take the lead on digital support issues and to work on challenging and complex support problems
Qualifications
- Educated in a Business, IT or engineering related field or relevant industry experience with at least 4 years in a technology support function/role
- Working towards CMNO, CCNA or equivalent
Health and Safety
Adherence to health and safety guidelines when working on site and undergo any required training.
Equal Employment Opportunity
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “myGwork – LGBTQ+ Business Community”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435487738__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33051” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “City of Westminster” } } }This job is with JCDecaux, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Overview
Within JCDecaux UK the role of Digital Infrastructure Support Analyst (DISA) provides the company with initial deployment, configuration, and support of network connected devices across the digital estate. The role is pivotal in ensuring that the digital network, on which our content player assets reside, is maintained in a reliable and consistent state. The DISA sits within the Digital Infrastructure team, part of the Service Delivery department.
Responsibilities
Issue Management & Support
- Improve systems by studying current practices, suggesting modifications to the DITL and Head of Digital Services (HDS)
- Prepare incident reports collecting, analysing and summarizing information
- Implement router, switch, firewall and other firmware updates to the infrastructure estate
- Monitor primarily large format digital network equipment such as video processors
- Analyze issues and incidents logged to the Service Delivery ticket system
- Support scheduling of digital campaigns and one‑off exceptional or unusual dynamic campaigns
- Highlight and escalate physical/network security concerns to the DITL for review and appraisal
Stakeholder Management
- Communicate with project stakeholders at all levels
- Forge and strengthen relationships with the business
- Communicate issues and risks in projects to the DSSTL, HDS and SBA‑DIG
- Maintain excellent interpersonal skills to build and sustain positive relationships with stakeholders, both internally and externally
Technical
- Experience working with digital out of home technologies (KIS, Broadsign, OneLAN, etc)
- Experience with ticket systems (CONNECT for Service, Zendesk, etc)
- Experience using various operating systems (Linux and Windows variants)
Quality Management
- Adhere to a philosophy of continuous improvement through examination of all outcomes of processes, regardless of whether the outcome is positive or negative
- Ensure standard operating procedures (SOPs) are followed and, where audits find non‑adherence, complete corrective actions in a timely manner
Personal Attributes
- Ability to listen, adapt and make suggestions
- Ability to persuade and negotiate
- Ability to make a measured appraisal of risk in different situations
- Fluency in English, French desirable
- Highly motivated and project‑oriented
- Strong organisational skills and attention to detail
- Strong communication and documentation skills
- Excellent analysis, testing and troubleshooting skills
- Strong written and presentation skills
- Systematic and timely approach to incident management
- Confident to take the lead on digital support issues and to work on challenging and complex support problems
Qualifications
- Educated in a Business, IT or engineering related field or relevant industry experience with at least 4 years in a technology support function/role
- Working towards CMNO, CCNA or equivalent
Health and Safety
Adherence to health and safety guidelines when working on site and undergo any required training.
Equal Employment Opportunity
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
#J-18808-Ljbffr…