Therapy Team Lead Rapid Access Service

Job Overview

We’re passionate about delivering first‑class patient‑centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Here at Camden Rapid Access service, patients are at the heart of everything we do.

Key Responsibilities

• Provide strategic and operational management to Camden Rapid Access Service: Discharge to assess, Urgent community response and Hospital at home.
• Provide transformational, integrated leadership and service modernisation to the teams.
• Enhance the development of evidence‑based clinical practice and Allied Health Professional roles.
• Provide clinical and professional leadership to the team.
• Be aware of national and local agendas for intermediate care services and Allied Health Professions.
• Work with the Rapid Access Service Operational Lead and wider health service stakeholders to develop strategies in line with the National Agenda around admission avoidance and supported discharge.
• Have oversight of the work of the Therapy Team.
• Work with the AHP Professional Leads for CNWL to develop Therapy roles within CNWL and promote the professions.

Clinical Duties

• Develop and contribute to the development of clinical pathways in conjunction with the ICB and other stakeholders and providers.
• Promote an integrated working culture across Therapy, Medical and Nursing teams to enhance rehabilitation outcomes and the patient experience.
• Support the team in the implementation of treatment plans to ensure patients receive a high quality of care at all times, liaising with partnership organisations to risk‑manage complex cases.
• Be actively involved in the design and implementation of research and/or clinical audits/trials to evaluate aspects of the service and identify areas for development, maintenance and improvement.
• Develop and maintain good working relationships and liaison with colleagues and other health professionals regarding patient care, e.g. GPs, LAS and Acute Trust colleagues.
• Monitor outcome‑measure data sets to determine service performance and capacity of complexity.
• Provide oversight monitoring of team capacity, allocation and waiting times to ensure safe service provision and flow across the health and social care system.

Person Specification

Education and Qualification (Essential)

• Current HCPC Registration as a physiotherapist or occupational therapist.
• Bachelor’s Degree (BSc).
• Evidence of continued professional development.
• Evidence of working in a multidisciplinary team.
• Practice supervisor training.

Education and Qualification (Desirable)

• Masters degree or willingness to work towards one.
• Leadership/management course.

Experience (Essential)

• Substantial previous experience working in a community admission avoidance service.
• Evidence of working within the MDT.
• Understanding of the role of community teams in admission prevention and supporting timely discharge.

Experience (Desirable)

• Innovative and flexible working.
• Experience in an acute setting.

Communication (Essential)

• Able to communicate with the multidisciplinary team, present cases, take note of actions, update others in the team and use handover effectively. Speaking face to face but also by telephone and writing letters and reports.
• Maintaining accurate, timely, concise and legible clinical records both electronic and handwritten which adhere to the CNWL policies.
• Able to talk to people about sensitive issues in a supportive manner but also challenge others assertively where necessary.

Communication (Desirable)

• Understanding of PSIRF processes in relation to patient safety incidents.

Skills and Knowledge (Essential)

• Maintaining accurate, timely, concise and legible clinical records both electronic and handwritten which adhere to the CNWL policies.
• Able to talk to people about sensitive issues in a supportive manner but also challenge others assertively where necessary.
• Able to maintain electronic patient records.
• Use Microsoft Word/Excel/PowerPoint for letters, reports and presentations.
• Understanding how the Mental Capacity Act and Deprivation of Liberty Safeguards impact on the work and the people they are working with.
• Understanding how the Mental Health Act impacts on the work and the people they are working with.
• Understanding the concept of quality and their role in improving safety, clinical outcomes and the patient experience.

Skills and Knowledge (Desirable)

• Use of Doc Abode allocation software.
• Understanding of PSIRF processes in relation to patient safety incidents.

Clinical Leadership (Essential)

• Act as professional in charge of the shift (Clinician of the Day – COD) if a scheduled staff member is unexpectedly absent.
• Serve as clinical supervisor for healthcare staff from Bands 3‑7.
• Aid change management in the service by being supportive and bringing solutions to problems.
• Work well with other members of the team including communicating effectively, being kind and considerate, reliable and enthusiastic.

Attitudes, Aptitudes & Personal Characteristics (Essential)

• Demonstrates and lives CNWL behaviour core values.
• Awareness of teamwork and able to perform to a high standard within a team framework.
• Motivated to own personal development.
• Applies suggestions, recommendations and directives to improve services.

Benefits and Working Conditions

• Career coaching, mentorship and career development via leadership training.
• Access to 1:1 support, appraisal and peer networking.
• Hybrid working supported with laptop and mobile phone.
• Flexible working.
• Buying and selling annual leave.
• Attractive pension scheme with tax‑free lump sum on retirement, family benefits, ill health retirement benefits and life assurance cover of twice annual pay.
• Employee assistance programme – free, confidential service to help with personal life.
• Staying well at work service for tailored employment‑related support.
• Physio Med: education zone, advice line and treatment service for staff.
• Staff wellbeing zone for free, confidential online health and wellbeing programmes.
• The Recovery College offering a range of health and wellbeing courses.
• A range of staff networks.
• Discounts and savings at hundreds of retailers nationwide via My Trust benefits.
• Childcare vouchers.
• Travel discounts.

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