You don’t need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims.
Responsibilities
- The Deskside Support & Engineering Services Lead role is to manage the work of engineers within the Deskside Support and Engineering Services Teams, ensuring an efficient and effective Customer Service and a quality end‑to‑end ICT Service for West Mercia Police.
- Provide end users with support, maintenance and administration within the organization’s deskside environment to both internal and external customers.
- Respond to and resolve incidents involving ICT services, systems and related equipment used at the workplace, such as CCTV, interview recorders, network, cabling, hardware and software (voice, data, and computer), laptops, mobile devices, PCs, audio & visual equipment, radios, etc.
Qualifications
- Residence in the UK for the last 5 years to meet the required vetting level.
Benefits
- 28 days annual leave (increasing to 33 after 5 years service) + bank holidays.
- Health and wellbeing, occupational health services, staff network, and an Employee Assistance Programme.
- Police Mutual, affordable private healthcare and other savings.
- Discounts on electric vehicles and cycle‑to‑work scheme.
- Register for a Blue light card – over 15,000 discounts from large national retailers.
Equality & Inclusion
We embrace diversity and welcome applications from everyone. We are also happy to talk flexible working where it is suitable for the role. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “West Mercia Police”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435488608__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=862” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Worcester” } } }You don’t need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims.
Responsibilities
- The Deskside Support & Engineering Services Lead role is to manage the work of engineers within the Deskside Support and Engineering Services Teams, ensuring an efficient and effective Customer Service and a quality end‑to‑end ICT Service for West Mercia Police.
- Provide end users with support, maintenance and administration within the organization’s deskside environment to both internal and external customers.
- Respond to and resolve incidents involving ICT services, systems and related equipment used at the workplace, such as CCTV, interview recorders, network, cabling, hardware and software (voice, data, and computer), laptops, mobile devices, PCs, audio & visual equipment, radios, etc.
Qualifications
- Residence in the UK for the last 5 years to meet the required vetting level.
Benefits
- 28 days annual leave (increasing to 33 after 5 years service) + bank holidays.
- Health and wellbeing, occupational health services, staff network, and an Employee Assistance Programme.
- Police Mutual, affordable private healthcare and other savings.
- Discounts on electric vehicles and cycle‑to‑work scheme.
- Register for a Blue light card – over 15,000 discounts from large national retailers.
Equality & Inclusion
We embrace diversity and welcome applications from everyone. We are also happy to talk flexible working where it is suitable for the role. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.
#J-18808-Ljbffr…