White Goods Engineer – Field Based – Essex CM/RM/SS/IG postcode area | Up to £50,000 OTE
£1,500 Sign‑On Bonus | Van, Bonus & Much More
Location: CM, RM, SS, IG postcode areas.
Job Type: Full-Time, Permanent
Salary: £27,000 – £36,000 per annum basic depending on skill set and experience + uncapped bonus (OTE up to £50,000+)
Bonus: £1,500 sign‑on bonus available for new starters.
About The Role
Join Pacifica as a White Goods Engineer where you will perform fault diagnosis and repairs of domestic white goods—washing machines, tumble dryers, dishwashers, refrigerators, and electric ovens—directly in customers’ homes, covering the CM/RM/SS/IG postcode areas. You will use your expertise and product knowledge to deliver professional, high‑quality repairs, supported by our regional field service teams.
What You’ll Do
- Diagnose and repair at least four of the core domestic appliance types in customers’ homes.
- Deliver excellent customer service during on‑site visits.
- Use intuitive software to manage your day, order parts, and access job information.
- Maintain Pacifica’s high standards in professionalism, reliability, and safety.
What You’ll Need
- Minimum 2 years’ experience in the white goods repair sector in a field‑based capacity.
- Up‑to‑date working knowledge in fault diagnosis and repair of at least four of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens.
- Full UK manual driving licence (max 6 points).
What You’ll Get
- Competitive basic salary: £27,000 – £36,000 (based on experience & skill set).
- Uncapped performance bonus – OTE up to £50,000+.
- £1,500 sign‑on bonus.ii
- Modern company van with fuel card and optional private use.
- Tools, uniform, PPE, and tablet provided.
- Ongoing training including manufacturer‑led and City & Guilds Assured courses providing additional product up‑skilling if required.
- Up to 33 days’ holiday including bank holidays.
- Company pension and Death in Service benefit (3× salary).
- Employee perks: Free Multi‑Appliance Protection (MAP) for your own home appliances, entry into monthly cash prize draw and access to health, wellness and lifestyle benefits.
- Daily parts delivery to a secure by‑box near your home.
- Monday to Friday working hours (approx. 9 am–5 pm) with pre‑planned routes.
- Market‑leading job management software.
About Pacifica
Founded in 2003, Pacifica is the UK’s largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment, and a culture focused on quality and care.
Our Purpose
To keep households running while protecting the environment.
Our Vision
To care for our customers’ appliances for a more sustainable world.
Manufacturers
Electrolux, AEG Zanussi, Vestel, LG, Hisense and Lamona.
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