{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Area Resident Services Manager – Horsham & Brighton Management · The Green, The Market, Brighto[…]”, “description”: “
Purpose of the Role
Line management of the teams at The Green, The Market and The Merchant.
Key Responsibilities
- Supporting the General Manager and Senior Portfolio Manager
- Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income
- Setting clear objectives in line with business strategy and measuring and managing performance against these
- Conducting regular 1‑2‑1 meetings, holding team meetings and completing probationary, interim and annual appraisals as per company guidance
- Providing equal opportunities to team members via allocation of opportunity (client exposure, project work, coaching and training) in line with promotion, succession, talent process and D&I strategy
- Adhering to all company processes in people management and role‑modeling professional behaviours at all times, ensuring an inclusive workplace with zero tolerance of discrimination
- Ensuring recruitment is completed professionally and in line with team, divisional and company goals, thinking strategically about future needs and in line with D&I objectives
- Establishing and delivering additional income streams where appropriate
- Training new team members
- Dealing with initial enquiries, booking viewings and negotiating offers
- Agreeing leasing offers and processing these in line with Savills procedures
- Uploading availability details to marketing portals and updating adverts as necessary
- Completing all applicant vetting in line with Savills procedures
- Forging productive relationships with key service partners such as contractors and facility managers for the benefit of residents and seeking economies of scale for efficient building operation
- Organising and running tenant services via third parties and in‑house
- Ensuring up‑to‑date resident communication via various channels including social media
- Seeking special offers and discounts for residents from local businesses
- Creating a community feel through communication and regularly hosting resident events
- Acting as first point of call for residents to report maintenance issues
- Co‑ordinating all contractor appointments and repairs, logging issues so required service levels are attained
- Carrying out regular inspections of communal areas and apartments
- Managing Health and Safety compliance coordination using Savills systems; liaising with Estate and Facilities managers where required
- Organising minor works between tenancies to maintain first‑class presentation of apartments
- Meeting and greeting all new tenants; providing Welcome Packs and new tenancy information
- Completing check‑in and check‑out reports; determining deposit returns
- Assisting the credit control team to ensure timely payment of rents and liaising with residents to address problem cases
- Undertaking tenancy renewals; driving rental growth
- Providing regular asset performance reports, competitor analysis, weekly statistics on leasing and market rent analysis
- Driving rental growth, ensuring rents in the building are maximised yet competitive within the local market, and providing strategies to help increase lets
Skills, Knowledge and Experience
- Strong line management skills
- Strong troubleshooting skills
- Strong customer service ethic/background
- Positive, can‑do attitude
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT‑literate and social media savvy
- Strong financial management skills
- ARLA/IOSH
Working Hours – Monday‑Friday 9am-6pm
Salary – Up to £45K (Up to 10% discretionary bonus)
Benefits Booklet
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Savills Company”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435488983__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “” } } }Company: Savills Company
Location:
Job Description:
Purpose of the Role
Line management of the teams at The Green, The Market and The Merchant.
Key Responsibilities
- Supporting the General Manager and Senior Portfolio Manager
- Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income
- Setting clear objectives in line with business strategy and measuring and managing performance against these
- Conducting regular 1‑2‑1 meetings, holding team meetings and completing probationary, interim and annual appraisals as per company guidance
- Providing equal opportunities to team members via allocation of opportunity (client exposure, project work, coaching and training) in line with promotion, succession, talent process and D&I strategy
- Adhering to all company processes in people management and role‑modeling professional behaviours at all times, ensuring an inclusive workplace with zero tolerance of discrimination
- Ensuring recruitment is completed professionally and in line with team, divisional and company goals, thinking strategically about future needs and in line with D&I objectives
- Establishing and delivering additional income streams where appropriate
- Training new team members
- Dealing with initial enquiries, booking viewings and negotiating offers
- Agreeing leasing offers and processing these in line with Savills procedures
- Uploading availability details to marketing portals and updating adverts as necessary
- Completing all applicant vetting in line with Savills procedures
- Forging productive relationships with key service partners such as contractors and facility managers for the benefit of residents and seeking economies of scale for efficient building operation
- Organising and running tenant services via third parties and in‑house
- Ensuring up‑to‑date resident communication via various channels including social media
- Seeking special offers and discounts for residents from local businesses
- Creating a community feel through communication and regularly hosting resident events
- Acting as first point of call for residents to report maintenance issues
- Co‑ordinating all contractor appointments and repairs, logging issues so required service levels are attained
- Carrying out regular inspections of communal areas and apartments
- Managing Health and Safety compliance coordination using Savills systems; liaising with Estate and Facilities managers where required
- Organising minor works between tenancies to maintain first‑class presentation of apartments
- Meeting and greeting all new tenants; providing Welcome Packs and new tenancy information
- Completing check‑in and check‑out reports; determining deposit returns
- Assisting the credit control team to ensure timely payment of rents and liaising with residents to address problem cases
- Undertaking tenancy renewals; driving rental growth
- Providing regular asset performance reports, competitor analysis, weekly statistics on leasing and market rent analysis
- Driving rental growth, ensuring rents in the building are maximised yet competitive within the local market, and providing strategies to help increase lets
Skills, Knowledge and Experience
- Strong line management skills
- Strong troubleshooting skills
- Strong customer service ethic/background
- Positive, can‑do attitude
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT‑literate and social media savvy
- Strong financial management skills
- ARLA/IOSH
Working Hours – Monday‑Friday 9am-6pm
Salary – Up to £45K (Up to 10% discretionary bonus)
Benefits Booklet
#J-18808-Ljbffr…
Posted: May 17th, 2026