Credit Controller

Job Description

We are looking for a Credit Controller to join the Frontier team, based at Witham St Hughs, on a permanent, full-time basis. We are open to hybrid options for this role, with the right candidate working 3 days from the office and 2 days from home.

You will have a passion for customer service with an ability to work under pressure to achieve results. You will also actively promote collaboration within all sections of the business.

The Benefits

• Competitive salary
• Opportunities for a mixture of home and site working (to be agreed with Line Manager)
• 25 days holiday per calendar year with option to purchase up to 5 more days (subject to meeting eligibility requirements)
• Dedicated Learning & Development team to support you and your career
• Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total)
• Increased Maternity, Paternity & Adoption leave benefits for eligible employees
• Life Assurance scheme and pension plan with employer contributions of up to 7%
• Up to two days paid volunteer leave per year (only applicable to permanent employees)
• The opportunity to join our employee network groups including LGBTQ+, Menopause wellbeing, Neurodiversity and Women’s network groups.
• Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers

About You

• Experienced in Customer Service
• Ability to work on own initiative, make judgments and manage own workload.
• Strong communication skills
• Evidence of ability to develop effective working relationships
• Ability to negotiate and persuade to achieve results
• IT Literate with working knowledge of Microsoft PC applications

Your Role

• Cash collection (in adherence with Company Credit Policy)
• Liaising directly with external customers to collect cash
• Escalation of debt collection via the Credit Control Supervisor
• Annual Credit Limit Reviews
• Maintenance of Customer Queries and Query Log Spreadsheet
• Administration of referred orders
• Credit management of payment runs
• Approval / Sign off Level in accordance with the Role
• General administration duties as required
• During seasonal peaks, such as Spring / Harvest, overtime may be required including early starts and Saturday mornings

Equal Opportunities Statement

We have a clear commitment to equality of opportunity and diversity encouraging fairness and equality of treatment for all. As such we encourage applications from all backgrounds.

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