Performance and Controls Analyst
About the role:
The role operates as part of the End‑to‑End Debt Strategy and Performance Team, with a focus on reducing the overall cost of Business Energy Debt to BGB. It is responsible for delivering significant step‑changes in the effectiveness of collection controls across all debt treatments, working collaboratively within the team and with wider stakeholders to shape overall collection capabilities. This role is fundamental in driving deeper insight and enabling optimisation through the deployment of robust, commercially focused debt management decisions.
Responsibilities:
- Periodic analysis of overdue debts to ensure all accounts are being treated within appropriate timeframes.
- Utilising multi‑system and a range of analytical tools to produce root cause analysis of stuck or slow moving debts.
- Leading and collaborating with onshore teams and third parties to develop automated solutions to drive accounts into active treatment.
- Monitoring, assessing and demonstrating process compliance and effectiveness to maximise both Opex and debt recovery.
- Monitoring, assessing and demonstrating process compliance and effectiveness in line with debt policies and providing recommendations for change to ensure robust controls and governance.
- Developing a suite of control reporting and KPI's – proactively identifying ongoing risks and opportunities, making recommendations and leading on changes with the wider teams to implement control enhancements.
- Supporting the business leads with ad‑hoc analysis to enable debt treatment or debt prevention.
- Providing analysis and insight to tactical and strategic changes, providing counsel and challenge to enable a rounded view of decision making.
- Building strong working relationships with key internal and third‑party stakeholders to successfully deliver effective controls and workflows.
Qualifications:
- Extensive experience in working within a Business functional area, integration into an operation and developing suites of control to drive business P&L benefits.
- Strong history of identifying risks and opportunities and developing control frameworks to ensure compliance and mitigate risks.
- Highly established in analytical assessments, performing deep dives to identify root cause impacts, and proactively leading change across multiple teams.
- Proven record of high value and high impacting business benefits and risk mitigation.
- Substantial experience of leading multi‑team collaboration to implement business change and controls.
- Excellent analytical skills.
- Demonstrable SAS/SQL skills essential, preferably Fabric and Databricks.
- Experience in developing and deploying effective improvements in a complex organisation.
- Excellent communication, stakeholder management and collaboration skills.
Benefits:
We’ve designed our total rewards to give you flexibility to choose what you need, when you need it, ensuring that you and your family are supported not only financially, but physically and emotionally too.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “British Gas”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435489889__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=918” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Leeds” } } }Performance and Controls Analyst
About the role:
The role operates as part of the End‑to‑End Debt Strategy and Performance Team, with a focus on reducing the overall cost of Business Energy Debt to BGB. It is responsible for delivering significant step‑changes in the effectiveness of collection controls across all debt treatments, working collaboratively within the team and with wider stakeholders to shape overall collection capabilities. This role is fundamental in driving deeper insight and enabling optimisation through the deployment of robust, commercially focused debt management decisions.
Responsibilities:
- Periodic analysis of overdue debts to ensure all accounts are being treated within appropriate timeframes.
- Utilising multi‑system and a range of analytical tools to produce root cause analysis of stuck or slow moving debts.
- Leading and collaborating with onshore teams and third parties to develop automated solutions to drive accounts into active treatment.
- Monitoring, assessing and demonstrating process compliance and effectiveness to maximise both Opex and debt recovery.
- Monitoring, assessing and demonstrating process compliance and effectiveness in line with debt policies and providing recommendations for change to ensure robust controls and governance.
- Developing a suite of control reporting and KPI’s – proactively identifying ongoing risks and opportunities, making recommendations and leading on changes with the wider teams to implement control enhancements.
- Supporting the business leads with ad‑hoc analysis to enable debt treatment or debt prevention.
- Providing analysis and insight to tactical and strategic changes, providing counsel and challenge to enable a rounded view of decision making.
- Building strong working relationships with key internal and third‑party stakeholders to successfully deliver effective controls and workflows.
Qualifications:
- Extensive experience in working within a Business functional area, integration into an operation and developing suites of control to drive business P&L benefits.
- Strong history of identifying risks and opportunities and developing control frameworks to ensure compliance and mitigate risks.
- Highly established in analytical assessments, performing deep dives to identify root cause impacts, and proactively leading change across multiple teams.
- Proven record of high value and high impacting business benefits and risk mitigation.
- Substantial experience of leading multi‑team collaboration to implement business change and controls.
- Excellent analytical skills.
- Demonstrable SAS/SQL skills essential, preferably Fabric and Databricks.
- Experience in developing and deploying effective improvements in a complex organisation.
- Excellent communication, stakeholder management and collaboration skills.
Benefits:
We’ve designed our total rewards to give you flexibility to choose what you need, when you need it, ensuring that you and your family are supported not only financially, but physically and emotionally too.
#J-18808-Ljbffr…