Relationship Manager, SME Business Banking

HSBC seeks an experienced professional to join our team as a Relationship Manager in SME Business Banking. The role focuses on delivering dedicated customer service across a portfolio of clients while managing sales, service, risk, and operational delivery.

In This Role

• Conduct face‑to‑face meetings with SME clients, managing a portfolio of 50–65 clients.
• Manage portfolio values of approximately £2.5 million with SME clients having a turnover of £2–15 million.
• Drive revenue growth through a needs‑based approach, engaging clients and increasing new business.
• Identify opportunities to expand portfolios and broaden client relationships by leveraging HSBC’s network.
• Build a strong understanding of each client’s business and industry to enrich conversations and deliver fair outcomes.
• Conduct comprehensive credit risk assessments and customer due diligence reviews.

Requirements

• Experience in Business or Corporate Banking, or the broader financial services sector.
• Proven ability to identify and meet customer needs.
• Experience leading and delivering excellent customer service while innovating improvements.
• Skill in building effective networks across business areas, fostering relationships based on mutual trust.
• Comprehensive understanding of risk management and proven compliance with regulatory processes.

Location: Hybrid role based in the West Midlands region covering Solihull, Coventry & Warwickshire. A full UK driving licence is required; travel is expected.

Equal Opportunities & Diversity

HSBC is committed to creating diverse and inclusive workplaces for all. We welcome applications from people of all backgrounds and, as a Disability Confident Leader, we invite candidates with disabilities, long‑term conditions or neuro‑divergent traits who meet the minimum criteria for the role.

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