{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Cluster Meeting & Events Manager”, “description”: “
Overview
Cluster Meetings & Events Manager, Malmaison & Hotel Du Vin Newcastle
Competitive salary, fixed term contract, with generous company benefits.
Responsibilities
- Work with the Head of M&E and Regional Events Manager to drive standards, processes, product and M&E revenues.
- Strategically manage meeting, private dining and wedding enquiries to ensure the hotel secures opportunities aligned with its business needs.
- Monitor and track weekly enquiry levels and conversion rates for the hotel.
- Plan and manage the M&E team’s absences and holiday requests to ensure resources are available at all times.
- Set, manage and review pricing for day delegate rates, room hire and minimum F&B spends; communicate to the events teams.
- Develop and progress the skills of the M&E teams through personal development plans and training sessions.
- Drive occupancy and revenue from meetings and events spaces; drive catering revenues across the hotels.
- Manage the M&E offices according to brand SOPs and pass the annual M&E Audit.
- Ensure correct use of Opera Sales and Catering for enquiry handling, contract creation and function sheet creation.
- Manage revenues by collecting deposits, performing credit checks as required, and communicating terms to guests.
- Support the Region Director of Sales with client activities and revenue optimisation; support conversion of group enquiries via the CSO.
- Support weekly M&E forecast updates in Jedox, with performance analysis and an action plan for the weeks ahead.
- Achieve annual and quarterly KRAs, revenue targets and hotel budgets; develop and maintain respect for guests, staff and management; foster teamwork within the regional events team.
Key Areas of Responsibility
Finance
- Ensure M&E operations meet and exceed budgeted targets; understand budget construction and influence P&L results.
- Assist in the preparation of weekly M&E forecasts; ensure deposits and payments are secured and credit checks completed where applicable; maximise upselling opportunities to drive F&B revenue.
Service & Product
- Handle enquiries at a high level (phone, RFPs via third party sites, direct emails, leads from brand.com).
- Manage enquiries related to meetings, private dining and weddings; keep profiles up to date on venues and directories; adhere to brand call handling guidelines.
- Work with groups desk to secure group business; share function sheets and M&E bookings with relevant personnel; ensure meeting rooms are set to guest requirements, equipment, layout, F&B and safety.
- Evaluate performance and product regularly to identify opportunities; be a point of contact for M&E clients pre- and post-event; maintain service levels and department ambience and cleanliness; follow SOPs in booking events; track enquiries and revenues; respond promptly within SLAs.
People
- Maximise efficiency through training and communication; develop relationships with all departments to meet guest expectations.
- Provide basic training for new operational leaders; develop relationships with guests to maximise sales opportunities and repeat/new business; actively sell the hotel through site visits and PR events; seek new M&E opportunities via agreed events and networking.
- Ensure training is recorded and evaluated; develop and motivate Meetings & Events Coordinators; improve enquiry conversion and lead management; maintain data quality and product knowledge; attend sales visits and fam trips as required; support the General Manager on projects.
Personal Responsibilities
Self-management
- Set high standards of performance; plan and organise effectively; manage time and resources; prioritise and complete tasks; seek opportunities to develop and learn; communicate openly; pitch information appropriately; listen to others; build positive relationships; manage conflicts and complaints.
Problem Solving & Decision Making
- Collect and analyse information; seek innovative solutions; make decisions; take responsibility; review for continual improvement.
Pro-activity
- Self-reliant; take initiative; take calculated risks; plan ahead with contingencies; drive to succeed; work well in teams; persuade and gain commitment; network to get the job done.
Flexibility
- Adapt quickly to new situations; stay productive in changing conditions; manage multiple tasks; understand core commercial aspects for both brands; communicate commercial messages effectively.
General Responsibilities
- Adhere to policies; attend meetings and training including travel; evaluate performance and provide timely reports; keep systems and records up to date; perform duties professionally to achieve objectives; undertake reasonable duties as required; foster a collaborative working environment; act as an ambassador for Malmaison and Hotel du Vin.
Security, Health & Safety
- Adhere to Health & Safety regulations to safeguard guests and employees; take corrective action where required; remove hazards; understand fire, emergency and bomb procedures; maintain personal hygiene and conduct; keep working area clean and report defects promptly.
Remuneration & Benefits
- Competitive salary; benefits as outlined in the current package
Next Steps
Interested? Click Apply Now.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Mhdv”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435495018__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=328” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Newcastle upon Tyne” } } }Company: Mhdv
Location: Newcastle upon Tyne
Job Description:
Overview
Cluster Meetings & Events Manager, Malmaison & Hotel Du Vin Newcastle
Competitive salary, fixed term contract, with generous company benefits.
Responsibilities
- Work with the Head of M&E and Regional Events Manager to drive standards, processes, product and M&E revenues.
- Strategically manage meeting, private dining and wedding enquiries to ensure the hotel secures opportunities aligned with its business needs.
- Monitor and track weekly enquiry levels and conversion rates for the hotel.
- Plan and manage the M&E team’s absences and holiday requests to ensure resources are available at all times.
- Set, manage and review pricing for day delegate rates, room hire and minimum F&B spends; communicate to the events teams.
- Develop and progress the skills of the M&E teams through personal development plans and training sessions.
- Drive occupancy and revenue from meetings and events spaces; drive catering revenues across the hotels.
- Manage the M&E offices according to brand SOPs and pass the annual M&E Audit.
- Ensure correct use of Opera Sales and Catering for enquiry handling, contract creation and function sheet creation.
- Manage revenues by collecting deposits, performing credit checks as required, and communicating terms to guests.
- Support the Region Director of Sales with client activities and revenue optimisation; support conversion of group enquiries via the CSO.
- Support weekly M&E forecast updates in Jedox, with performance analysis and an action plan for the weeks ahead.
- Achieve annual and quarterly KRAs, revenue targets and hotel budgets; develop and maintain respect for guests, staff and management; foster teamwork within the regional events team.
Key Areas of Responsibility
Finance
- Ensure M&E operations meet and exceed budgeted targets; understand budget construction and influence P&L results.
- Assist in the preparation of weekly M&E forecasts; ensure deposits and payments are secured and credit checks completed where applicable; maximise upselling opportunities to drive F&B revenue.
Service & Product
- Handle enquiries at a high level (phone, RFPs via third party sites, direct emails, leads from brand.com).
- Manage enquiries related to meetings, private dining and weddings; keep profiles up to date on venues and directories; adhere to brand call handling guidelines.
- Work with groups desk to secure group business; share function sheets and M&E bookings with relevant personnel; ensure meeting rooms are set to guest requirements, equipment, layout, F&B and safety.
- Evaluate performance and product regularly to identify opportunities; be a point of contact for M&E clients pre- and post-event; maintain service levels and department ambience and cleanliness; follow SOPs in booking events; track enquiries and revenues; respond promptly within SLAs.
People
- Maximise efficiency through training and communication; develop relationships with all departments to meet guest expectations.
- Provide basic training for new operational leaders; develop relationships with guests to maximise sales opportunities and repeat/new business; actively sell the hotel through site visits and PR events; seek new M&E opportunities via agreed events and networking.
- Ensure training is recorded and evaluated; develop and motivate Meetings & Events Coordinators; improve enquiry conversion and lead management; maintain data quality and product knowledge; attend sales visits and fam trips as required; support the General Manager on projects.
Personal Responsibilities
Self-management
- Set high standards of performance; plan and organise effectively; manage time and resources; prioritise and complete tasks; seek opportunities to develop and learn; communicate openly; pitch information appropriately; listen to others; build positive relationships; manage conflicts and complaints.
Problem Solving & Decision Making
- Collect and analyse information; seek innovative solutions; make decisions; take responsibility; review for continual improvement.
Pro-activity
- Self-reliant; take initiative; take calculated risks; plan ahead with contingencies; drive to succeed; work well in teams; persuade and gain commitment; network to get the job done.
Flexibility
- Adapt quickly to new situations; stay productive in changing conditions; manage multiple tasks; understand core commercial aspects for both brands; communicate commercial messages effectively.
General Responsibilities
- Adhere to policies; attend meetings and training including travel; evaluate performance and provide timely reports; keep systems and records up to date; perform duties professionally to achieve objectives; undertake reasonable duties as required; foster a collaborative working environment; act as an ambassador for Malmaison and Hotel du Vin.
Security, Health & Safety
- Adhere to Health & Safety regulations to safeguard guests and employees; take corrective action where required; remove hazards; understand fire, emergency and bomb procedures; maintain personal hygiene and conduct; keep working area clean and report defects promptly.
Remuneration & Benefits
- Competitive salary; benefits as outlined in the current package
Next Steps
Interested? Click Apply Now.
#J-18808-Ljbffr…
Posted: May 17th, 2026